Mailroom Technician

Responsible for placing safety as #1 priority in day-to-day work routine for self and others. Operates and maintains high volume inserting equipment to process customer bill statements that are generated daily. Processes customer bill statements in a manner that meets all regulatory requirements, are properly postmarked and accounted for. Responsible for the collection, sortation and distribution of all incoming mail to the General Office and various subsidiary/division companies and prepares all outgoing mail and freight. Determines the appropriate carrier and follows proper procedures to assure all outgoing materials are processed in an accurate and cost-effective manner. Verifies proper postage metering and manages costs for all postage meter funds. Tracks a variety of mail related statistical information that contributes to cost of service and budget forecasting.

MINIMUM QUALIFICATIONS

- High school diploma or GED; and

- Two years of customer service experience in mail processing, shipping/receiving or related technical fields.

OTHER REQUIREMENTS

- Must take all measures necessary to protect networks, devices, programs and data from cyber-attack, damage or unauthorized access.

- May be required to maintain a valid driver’s license.

- Must be legally authorized to work in the United States, no sponsorship considered.

- Subject to pre-employment drug testing and background checks.

PREFERRED QUALIFICATIONS

- Experience in mailroom operations.

- Associate’s degree in mechanical or Applied Science.

- Experience creating and editing Excel spreadsheets and using basic formulas.

- Accounting or bookkeeping skills.

- Ability to safely operate and troubleshoot large volume inserting equipment.

JOB RESPONSIBILITES

- Processes daily volume of customer bills. Reviews monthly bill insert schedule; strictly monitors proper bill inserts. Evaluates printed customer bill documents prior to inserting to check for discrepancies. Programs detailed set-up information into the Bell & Howell digital equipment for inserting process to ensure accurate 2D code reading. Trays and loads bills for pickup and completes daily paperwork for mail service provider. Reconciles daily billing to ensure all bill statements have been accounted for.

- Receives and properly sorts all incoming mail from USPS, Corporate Campus and subsidiary/division locations. Accurately delivers and collects mail from General Office department mail center locations. Prepares mail for distribution to outlying department, Corporate Campus, and subsidiary/division locations for courier service delivery several times daily in an efficient and timely manner. Scans and emails letters and invoices to recipients as requested.

- Prepares all outgoing letters and packages by accurately determining best method and applying proper postage with digital postage equipment. Prepares all certified, registered and priority outgoing mail following USPS postal regulations and advises customers on ways to present letters and packages to the mailroom that will assure accurate and timely delivery at lowest costs. Accurately completes all required paperwork to submit mail to outsource processing center.

- Operates low volume inserting equipment to prepare a variety of documents for mailing daily. This includes numerous letters associated with the customer billing system, Accounts Payable checks for all Utility Group companies, and numerous other items as requested for mailing.

- Conducts routine maintenance tasks and cleans inserting and mail processing equipment as needed. Contacts service technician when equipment needs repair. Keeps supervisor/manager informed of possible mailing delays.

- Performs other tasks and special projects as assigned.

Application Deadline: December 15, 2025 at 11am CST

Offers Typically Made Between $18.43 - $23.04 per hour

To view our comprehensive and competitive benefits package, click here.

Energizing Lives for a Better Tomorrow

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.