Lead Knowledge Management Program Manager

Summary

As a Program Manager for Knowledge Management (KM), you will lead initiatives to improve KM practices, align them with strategic goals, and develop programs and technology solutions to retain and utilize critical knowledge. You will work with business leaders to identify opportunities and address gaps in knowledge flow, leveraging AI technologies to enhance customer interactions and contribute to creating and maintaining taxonomies and controlled vocabularies.

This role requires proficiency in AI, strong program management experience, and skills in managing electronic knowledge repositories, intranets, collaborative tools, and taxonomy. You will manage complex communications for diverse audiences and demonstrate proven project management skills adaptable to changing conditions. Experience as a change agent, along with strong relationship-building skills and group facilitation abilities, is vital.

You will support recommendations on the design, implementation, and enhancement of core KM approaches to support critical knowledge flow within and across the business and knowledge domains. Experience leveraging ML and/or AI technologies for knowledge creation and gap analysis, as well as a strong understanding of content management and content strategy principles, is preferred.

ServiceNow Knowledge Management experience is preferred.

Responsibilities

Knowledge, Skills And Abilities

Education, Experience and Certifications

Or

Or

The New York Power Authority is committed to providing fair, competitive, and market-informed compensation. The estimated salary range for this position is: $124,000 - $155,000. The salary offered will be determined based on the successful candidates’ relevant experience, knowledge, skills, and abilities.

The New York Power Authority and Canal Corporation believes that diversity, equity, and inclusion drive our success, and we encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents and veterans to apply. As an equal opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across New York and enthusiastically serve them. We proudly celebrate diversity and do not discriminate based on race/color, creed/religion, national origin, citizenship or immigration status, age, disability, military status, gender/sex, sexual orientation, gender identity/expression, pregnancy and related conditions, familial/marital status, domestic violence victim status, predisposing genetic characteristics, arrest/criminal conviction record or any other category protected by law.

NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates’ disabilities, pregnancy-related conditions, religious observances/practices and/or domestic violence concerns. To request an accommodation, please email accessibility@nypa.gov .