KEY ACCOUNTS AGENT

SUMMARY OF RESPONSIBILITIES : This class is responsible for the proactive management of PWC’s business relationship with Key Account industrial and commercial customers by serving as a trusted advisor, the customer’s primary point of contact, and the liaison between the customer and the utility. Duties include, but are not limited to, compile/input/update/maintain key customer accounts; develop effective relations at the senior level with all customers through multiple communication channels; develop/implement/evaluate/revise action plans for supporting the customer base; generate necessary reports at customer request, for key account file records, and as necessary to support internal requirements; communicate with prospective and existing industrial/commercial customers to offer efficiency/conservation and/or demand response solutions, offer environmental/renewable energy benefits, coordinate service delivery, discuss applicable rate options/revisions and/or amend/develop customer agreements, deliver detail planning and follow-up for both scheduled and unscheduled energy/water outages and emergencies and participate in root cause analysis and development of strategies to improve reliability; act as PWC spokesperson with Key Account customers and representatives; coordinate, assemble and, when necessary, lead cross-functional teams to achieve bi-lateral goals and resolve issues; support operational or business initiatives; collaborate with economic development agencies and developers to support community growth by leading internal cross-functional efforts and communicate deliverables. Operate under general supervision of the Marketing Manager, leeway is allowed for the exercise of independent judgement in carrying out the details of the work. Extended hours, and weekend availability may be required. Perform related work as required.

EQUIPMENT OPERATED: Computer, calculator, communication, and other equipment, as required.

FULL PERFORMANCE KNOWLEDGE, SKILLS, AND ABILITIES: Thorough knowledge of safety rules/regulations/ procedures; thorough knowledge of efficient energy use concepts/theories/practices/application; good knowledge of requirements for utility services to large industrial facilities; good knowledge of facilities management; knowledge of overall power quality issues for industrial applications; skill in using computers and applicable software applications, including MSWord, Excel, PowerPoint, Oracle Applications (C2M, RNI) preferred; skill in developing/preparing/delivering effective technical oral presentations; skill in performing accurate mathematical computations; ability to read/interpret blue prints/schematics/engineering maps/sketches/drawings; ability to analyze data, and draw sound conclusions; strong ability to communicate effectively, both orally and in writing; ability to research/plan/ coordinate/schedule/project/prioritize work; ability to compile/input/update/ maintain/retrieve data; ability to prepare/update/ maintain/submit accurate reports in a timely fashion; ability to maintain effective working relationships with customers, the general public, all levels of employees, officials, and contractors.

MINIMUM QUALIFICATIONS:

(A) Graduation from an accredited four (4) year college/university with a Bachelor’s degree in engineering, energy management, facilities management, marketing, or related field and a minimum of five (5) years experience in technical/mechanical area with industrial/utility applications; OR

(B) Graduation from a two (2) year accredited college/technical college with a degree/certification in engineering/ energy/facilities management technology, or related field and a minimum of nine (9) years of experience.

SPECIAL REQUIREMENTS: Must possess and maintain a valid North Carolina Driver’s License.

PHYSICAL REQUIREMENTS: Must be able to perform the essential functions of the position.

SAFETY HAZARDS: Minimal.

PROTECTIVE EQUIPMENT: As required in the Public Works Commission’s Safety Manual.

EMPLOYER’S RIGHTS: This job description is general and illustrative of the kind of duties required of this position. It is not exhaustive and does not contain a detailed description of all the duties that may be assigned to the incumbent occupying this position.

GRADE 414 $81,932-$107,946/EXEMPT