Key Account Manager

Summary

As the Key Account Manager, you will have the opportunity to maintain and grow Cass Precision Machining's longest-standing customer partnerships. Acting as the primary commercial contact and orchestrator across supporting roles, the KAM ensures customer retention, profitability, and strategic alignment. This role develops and executes account strategies, defends Cass's value proposition, and drives accountability with customers and internal teams, including Sales Support, Sales Engineering, Operations, and Quality.

What You Will Experience in This Position

- Serve as the primary relationship owner and commercial point of contact for assigned accounts.

- Lead pricing and profitability strategies, including negotiating price adjustments, repricing initiatives, and defending Cass’s value proposition.

- Develop and execute strategic account plans with clear objectives, growth targets, and partnership initiatives.

- Conduct quarterly and annual business reviews with customers, presenting scorecards, KPIs, and value-add opportunities.

- Identify and pursue revenue growth opportunities within existing accounts.

- Negotiate and maintain customer agreements such as LTAs, MSAs, stocking programs, and raw material indexes.

- Orchestrate support across the account team, ensuring the Sales Support Administrator manages order-entry, forecasting, and portal activity in alignment with customer commitments.

- Partner with the Sales Engineer to translate technical requirements into manufacturing solutions, aligning pricing and operational feasibility with customer expectations.

- Facilitate collaboration among Sales Support, Sales Engineering, Operations, and Quality to ensure information flows smoothly and customer deadlines are consistently met.

- Monitor customer performance metrics and escalate risks or opportunities as appropriate.

- Provide professional, proactive communication with customers and internal stakeholders to maintain alignment and accountability.

- Host customer visits and tours, as well as coordinate visits to customer facilities to strengthen partnerships.

You Have

- Bachelor’s degree and 5+ years of account management, commercial, or customer-facing experience in manufacturing or contract machining.

- Demonstrated success in negotiating pricing, managing large revenue accounts, and protecting profitability.

- Strong attention to detail with proven ability to manage forecasts, pricing, and reporting at a strategic level.

- Excellent written and verbal communication skills; able to influence at all levels.

- Track record of holding customers and internal teams accountable for performance and commitments.

- Highly organized and responsive, with effective time-management skills.

- Proficiency in CRM, ERP, and Microsoft Office tools.

Preferred Qualifications

- Experience in contract manufacturing or precision machining.

- Proven success managing large OEM partnerships and long-term customer agreements.

- Technical competency, including the ability to read, interpret, and understand engineering drawings, blueprints, and related technical documentation.

We Have

At Cass, we have an 80-year track record of being a trusted partner for on-time, as promised deliveries of high-quality precision machines parts, from fat prototyping to high volume production. We take pride in providing our customers with reliable, worry-free services and machines parts that are unrivaled in quality. We are

Consistent

.

Reliable

.

Trusted

. This is the Cass Advantage!

Our culture puts people first. We invest in our people and work to enrich the lives of everyone we meet. Cass makes a positive difference in people's lives by proactively adding value through our high-quality machined parts.

We believe that by running a good business, we create more opportunities for everyone. That enables our people to earn a good living and be strong contributors to their communities.

We offer competitive pay with great benefits and a culture of training, development, and advancement opportunities. We are fast-paced and fun! We have a big family culture. We are Cass!

Core Values that shape our culture and drive us to deliver the best for our employees and our customers. We are known for:

- Caring About Others

- Going the Extra Mile

- Collaborating Together

- Solving Problems

- Expecting Excellence

Learn More about Cass Precision Machining: Our Story | Cass Precision Machining

Pay Transparency

Pay Transparency

Cass’s pay scale is based on the expected range of total target cash pay for this job and the employee’s work location. Total target cash is comprised of an employee’s base salary and sales incentive target opportunity, when annual sales goals are achieved.

Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply.

If annual sales performance exceeds annual sales goals, the total target cash received may exceed the pay scale maximum reflected below.

Total Target Cash Range

$95,000- $120,000 base + Variable compensation including commissions and bonuses

Cass Careers Benefits

We are pleased to offer competitive compensation and a variety of benefits designed to help full-time employees enhance their lives.

Market-competitive pay

Family-first company culture

Paid time off (PTO)

Paid holidays

Referral bonuses

Weekly paychecks

Bonuses based on individual and company performance

Free annual prescription safety glasses

Tuition reimbursement

Free dental insurance for the employee and family

Competitive premiums for health insurance

Company-paid life insurance

$200 refund for annual physical

401(k) contribution of 3% regardless of employee contribution

Eligible for discretionary 401(k) profit sharing contributions

Partial work boot reimbursement

Military leave policy