Junior Sales Assistant/Commercial

The Jr. Sales Assistant role is designed to be a resource for key sales associates. This position requires learning and understanding of the Pella product offering and quoting system, as well as interaction with a wide variety of builders, contractors, homeowners and architects. This position is accountable for the formulation and administrative execution of sales location's proposals, orders, reports, and follow-up procedures in addition to assisting Pella sales associates in achieving and maintaining excellent customer satisfaction. Assigned teams and tasks will vary based on business necessity.

Responsibilities/Accountabilities:

· Performs basic blueprint take-offs by accurately reading and interpreting client blueprints. Coordinates for internal drawings when necessary.

· Analyzes and organizes office operations and workflow through periodic audits and management feedback

· Promote and facilitate continuous improvement activities in the department

· Assist in building and maintaining strong customer relationships

· Point of contact after the sale to field any follow-up questions

· Manage recovery process for shortages and damaged products by facilitating ordering parts and/or scheduling service appointments as needed

· Handle Pella Architectural Services (PAS) requests as needed

· Facilitate sample delivering/pick-up

· Occasionally work variable, non-traditional hours

· May require representation of Pella as needed at company sponsored events, and/or builder home shows

· May require showroom coverage of Pella showrooms

Skills/Knowledge

· General construction knowledge

· Provide superb customer service and generate referrals from one customer to others

· Create a sense of trust and reliability with customers

· Work collaboratively with Pella team members and customers

· Enjoy working in a fast-paced environment with a high sense of urgency

· Strong problem-solving skills

· Energized by meeting and engaging new people, skilled networking

· Demonstrates confidence balanced with humility

· Tenacious, able to persevere through sales challenges and setbacks

· Demonstrates a strong work ethic, responsive to customer needs, and willingness to be available

· Seeks out internal experts and utilizes their knowledge

· Adaptable to changing processes and priorities

· Focused on details and follow through

· Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are Assistant in the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.