pro IT

Jr. IT Desktop Technician (Junior Systems Analyst/ Need locals to Rockville, MD )

Rockville, MD

Full-time

$41,600-$52,000

About This Job

Job Title: Jr. Desktop Support Technician/ Systems Analyst

Location: Washington, DC

Duration: 6 + Months Contract

Primary Responsibilities:

•

Deskside support for any user where a ticket has been dispatched from the Service Desk

•

Stage devices (phones and computers) in preparation for deploying them to the users. Staging will include:

a. Install OS

b. Rename computer

c. Join Domain

d. Install software as per onboarding form

•

Break/Fix support for end-user computer devices

•

Deployment and retrieval of new end-user devices to end users, including a brief tutorial to familiarize the user with the device

•

Install specialty software which is not packaged in SCCM (software installed in small quantities)

•

Order parts to repair hardware, with approval leadership.

•

Assess issues and diagnose problems with local printers

•

PIN PIV Resets utilizing security solutions

•

Install local printer

Required skills:

•

Deskside support for any user where a ticket has been dispatched from the Service Desk

•

Stage devices (phones and computers) in preparation for deploying them to the users. Staging will include:

a) Install OS

b) Rename computer

c) Join Domain

d) Install software as per onboarding form

•

Break/Fix support for end-user computer devices to include laptops, desktops and peripheral hardware.

•

Deployment and retrieval of new end-user devices to end users, including a brief tutorial to familiarize the user with the device

•

Install specialty software which is not packaged in SCCM (software installed in small quantities)

•

Order parts to repair hardware, with approval leadership.

•

Assess issues and diagnose problems with local printers

•

PIN PIV Resets utilizing security solutions

•

Install local printer

Desired Skills:

•

Presentation and communication skills

•

Ability to work quickly, accurately, and efficiently under tight deadlines.

•

Must be highly organized, proactive, and collaborative.

•

Ability to work independently and as part of a team and be flexible and agile to meet quick turnarounds and hard deadlines.

•

Knowledge with other tools and techniques specific to this service area to efficiently conduct the transition of current data, information, and knowledge.

•

Proficiency with ServiceNow

•

Knowledge with Windows 10 and Windows 11

•

Knowledge of MS Office 365 suite

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Schedule:

•
Monday to Friday

Experience:

•

SCCM: 1 year (Required)

•

ServiceNow: 1 year (Required)

•

Windows 10: 1 year (Required)

•

MS Office 365 suite: 1 year (Preferred)

Ability to Commute:

•

Rockville, MD 20852 (Required)

Ability to Relocate:

•

Rockville, MD 20852: Relocate before starting work (Required)

Work Location: In person

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