IT25-01 Technical Support Technician
IT25-01 Technical Support Technician
Salluit, QCOn-site
Oil and Gas
About This Job
Technical Support Techncian
Permanent position
Position to fill 1
Code IT25-01
The place of work is in Nunavik
Deadline to apply may 20th, 2025
The normal work schedule is on a rotation of 4 weeks paid i.e., 2 weeks worked (77 hours per week, 7 days a week) followed by 2 weeks paid to rest.
Privileges & benefits
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Competitive salary including bonuses and a full range of benefits (group insurance, generous pension plan, telemedicine, bonus, EAFP, etc.).
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Learning and coaching opportunities.
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A friendly, committed and collaborative work environment.
Your responsibilities
Under the supervision of the IT supervisor, the technical agent will:
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Provide technical support to users, on-site and working remotely.
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Diagnoses and handles incidents by telephone and remotely from users on the various sites.
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Ensure a follow up on requests with users.
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Provides support to users with equipment and software.
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Create and maintain support documentation linked to IT procedures.
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Support and maintain the fleet of computers and mobile devices.
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Participate in continuous improvement, expansion, and maintenance projects for the IT department.
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Meet the requirements and recommendations in terms of health and safety of the company.
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Performs other related tasks associated with this position.
Profile
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Professional Diploma (DEP) or a Diploma College diploma (DEC) in of Computer Studies;
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Minimum of two (2) years of relevant experience related to the job.
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Experience working in a Windows 11 Active Directory environment.
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In-depth knowledge of the Microsoft Office 2021/365 suite.
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Excellent ability to communicate with clients.
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French / English bilingualism (spoken and written) essential.
Assets and skills
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A+ Certification
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Computer networks (LAN / WAN, VPN)
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Knowledge of Guide TI, Deswik an asset
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Work with a diverse and multicultural team.
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Autonomy, dynamism, positivity, respect, team spirit and versatility.
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Ability to work under pressure and maintain good interpersonal relationships.
The masculine is used for the sole purpose of lightening the text and designates both the feminine and the masculine.
Only the selected candidates for an interview will be called.
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