IT (Information Technology) Support Services Analyst II

Join Golden Valley Electric Association as a Full-Time IT Support Services Analyst II professional and immerse yourself in an energetic and innovative environment. This role offers the excitement of solving complex problems, where your expertise directly impacts our mission-focused initiatives. Enjoy the flexibility of working from home, providing a unique opportunity to balance your professional and personal life while contributing to a vital industry in Fairbanks, Alaska. With a competitive pay rate of $30.50 per hour, providing a rewarding opportunity for skilled professionals in the field. You'll be part of a forward-thinking team that prioritizes customer satisfaction and continuous improvement in technology solutions. As a team member you'll be able to enjoy benefits such as Defined Pension, 401(k) match, Health insurance, Life Insurance, Short- and Long-Term Disability, Annual Leave, Wellness Program (including fitness reimbursements), Bereavement Leave and Tuition Reimbursements. Apply now to be part of a mission-driven organization that values safety, innovation, and fiscal responsibility.

A little about Golden Valley Electric Association

GVEA is an electric cooperative which maintains 3,292 miles of transmission and distribution lines, 40 substations, and 9 generating facilities. Our system is interconnected with Fort Wainwright, Eielson AFB, Fort Greely, the University of Alaska-Fairbanks, and all of the electric utilities in the Alaska Railbelt, extending from Homer to Fairbanks. Powering the Interior of Alaska, GVEA contributes to the economic, environmental, and social viability of our communities.

Are you excited about this IT (Information Technology) Support Services Analyst II job?

The Full-Time IT Support Services Analyst II position at Golden Valley Electric Association is an exciting mid-level opportunity for candidates with a bachelor's degree in a related field or equivalent relevant work experience. In this dynamic role, you'll apply your technical skills to provide exceptional support services that enhance the organization's operations and contribute to our mission of delivering reliable electrical solutions. Your background will enable you to tackle complex challenges and implement innovative solutions while working within a customer-focused environment. Join our team in Fairbanks, Alaska, and take the next step in your career with a company that values problem-solving, excellence, and integrity.

What we're looking for an IT (Information Technology) Support Services Analyst II

Success in the Full-Time IT Support Services Analyst II position at Golden Valley Electric Association hinges on a blend of technical expertise and interpersonal skills. Strong verbal and written communication skills are essential for effectively conveying technical information to both technical and non-technical stakeholders. Candidates should possess advanced knowledge of computer desktop environments and applications, along with a thorough understanding of systems analysis and problem resolution techniques.

Proficiency in network troubleshooting and support is critical, as is the ability to utilize Remote Support functions effectively. Prioritizing trouble calls, generating detailed documentation, and creating tailored training content for various divisions are key responsibilities. Additionally, conducting training sessions and collaborating with vendor representatives for problem resolution are vital.

Maintaining quality assurance procedures related to ticket management tracking ensures that GVEA IT service levels are upheld, contributing to a positive experience for the organization's employees.

Knowledge and skills required for the position are:

- Strong verbal and written communications skills.

- Advanced knowledge of computer desktop environments and applications.

- Thorough knowledge of systems analysis and problem resolution techniques.

- Utilize the Remote Support (Help Desk) functions of the Support Services team. Prioritize trouble calls and generate documentation as needed.

- Bachelor's Degree in a related field.

READY TO JOIN OUR TEAM?

We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Please fill out our online, mobile-friendly application.