Ergon Inc.

ISO Services - Account Manager (Luling, LA)

Meraux, LA

full_time

About This Job

Job Profile: Account Manager Reports To: Branch Manager Company Overview ISO Services is a 40+ year old, family-owned industrial service and construction company. We are a division of Ergon Construction Group, Inc. which is a wholly-owned subsidiary of Ergon, Inc. Our services include specialty trades (insulation, fireproofing, painting/coatings, scaffolding & heat tracing) in addition to our mechanical capabilities.

Position Overview

The Account Manager is a self-starter responsible for sales and sales-related duties as defined in the job description and by the Branch Manager. Those duties include but are not limited to the following: identifying potential new customers, developing and maintaining relationships with new and existing customers, and securing new bid opportunities with both new and existing customers. The Account Manager is a results-driven, problem solving, strategic business partner who best represents ISO Services by understanding the needs of the customer and implementing strategies to exceed their expectations.

Key Duties And Responsibilities

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Promote our safety-first mentality.

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Present and articulate ISO Services capabilities, company history and our value proposition. Keep the ISO Services organization in a positive light.

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Update and maintain CRM database (Salesforce) by identifying, adding and assembling prospect, customer & market information on upcoming opportunities for new and current customers.

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Promote and embody Ergon's core values: empowered service, purposeful growth, respectful relationships, selfless leadership.

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Consistently focus on customer relationship strategies.

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Lead or assist with cost estimating, writing proposals and budget plans, along with documentation of the project to the client

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Efficiently manage the allocation of available resources (people, materials, owned equip, rented equip, subcontractors) on all projects.

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Develop extensive industrial plant relationships in and around the Geismar area west to the Lake Charles area.

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Plan and coordinate business development activities at the Corporate and branch levels.

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Secure master agreements from prospects allowing us to qualify and work in their facilities.

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Consistently focus on customer relationship strategies via attending events, association meetings, etc.

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Keep the management team fully informed on all aspects of our prospects and customer's needs.

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Promote our multi-craft culture with the goal of developing our people for more than one craft.

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Other tasks as directed by the Branch Manager.

Applicable Experience & Competencies

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Strong written and verbal communication skills are a must. To avoid misinterpretation, written communication (instructions, descriptions, drawings, specifications) is the preferred method.

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Strong organizational skills, including the ability to work independently. Communication skills are important to give clear orders and process complex information to then delegate to others in a simpler manner

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Time management skills are needed to meet deadlines. Each part of the construction project must be done at a certain time so that everything runs smoothly

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Basic Computer Skills (Word, Excel, Outlook, OneDrive, Teams, PowerPoint, Salesforce, Sage 100, Primavera)

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Willing to travel (up to 25%, mostly in the territory)

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Organizational awareness- understand organizational structure, decision making procedures, etc.

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Candidate must be physically able to climb ladders and stairs, and other activities related to job walks, safety related training, etc.

Skills

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Strong verbal and written communication skills.

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Excellent communication and multitasking skills along with computer skills.

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Experience in building and maintaining relationships with clients, managing accounts, and driving revenue growth

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Good client communication, needs assessment, sales strategy development, and contract negotiation, and working with operations.

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Ability to manage multiple accounts and projects simultaneously.

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Strong organizational and time-management skills.

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Proficiency with Salesforce and Microsoft Office Suite.

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Analytical and strategic thinking skills.

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Customer-oriented mindset.

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Self-motivated and proactive.

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Ability to work both independently and as part of a team.

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Adaptable and able to thrive in a fast-paced environment.

Other Requirements

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Willingness to travel as needed (for client meetings, events, etc.).

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Knowledge of the company's industry, products, and services

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Sometimes, a valid driver's license may be required.

All new hires are contingent on the passing of a background check and pre-employment drug screening.

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About This Job

Applicable Experience & Competencies

Skills

Other Requirements

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