Job Profile: Account Manager
Reports To: Branch Manager
Company Overview
ISO Services is a 40+ year old, family-owned industrial service and construction company. We are a division of Ergon Construction Group, Inc. which is a wholly-owned subsidiary of Ergon, Inc. Our services include specialty trades (insulation, fireproofing, painting/coatings, scaffolding & heat tracing) in addition to our mechanical capabilities.
Position Overview
The Account Manager is a self-starter responsible for sales and sales-related duties as defined in the job description and by the Branch Manager. Those duties include but are not limited to the following: identifying potential new customers, developing and maintaining relationships with new and existing customers, and securing new bid opportunities with both new and existing customers. The Account Manager is a results-driven, problem solving, strategic business partner who best represents ISO Services by understanding the needs of the customer and implementing strategies to exceed their expectations.
Key Duties And Responsibilities•Promote our safety-first mentality.
•Present and articulate ISO Services capabilities, company history and our value proposition. Keep the ISO Services organization in a positive light.
•Update and maintain CRM database (Salesforce) by identifying, adding and assembling prospect, customer & market information on upcoming opportunities for new and current customers.
•Promote and embody Ergon's core values: empowered service, purposeful growth, respectful relationships, selfless leadership.
•Consistently focus on customer relationship strategies.
•Lead or assist with cost estimating, writing proposals and budget plans, along with documentation of the project to the client
•Efficiently manage the allocation of available resources (people, materials, owned equip, rented equip, subcontractors) on all projects.
•Develop extensive industrial plant relationships in and around the Geismar area west to the Lake Charles area.
•Plan and coordinate business development activities at the Corporate and branch levels.
•Secure master agreements from prospects allowing us to qualify and work in their facilities.
•Consistently focus on customer relationship strategies via attending events, association meetings, etc.
•Keep the management team fully informed on all aspects of our prospects and customer's needs.
•Promote our multi-craft culture with the goal of developing our people for more than one craft.
•Other tasks as directed by the Branch Manager.
Applicable Experience & Competencies
•Strong written and verbal communication skills are a must. To avoid misinterpretation, written communication (instructions, descriptions, drawings, specifications) is the preferred method.
•Strong organizational skills, including the ability to work independently. Communication skills are important to give clear orders and process complex information to then delegate to others in a simpler manner
•Time management skills are needed to meet deadlines. Each part of the construction project must be done at a certain time so that everything runs smoothly
•Basic Computer Skills (Word, Excel, Outlook, OneDrive, Teams, PowerPoint, Salesforce, Sage 100, Primavera)
•Willing to travel (up to 25%, mostly in the territory)
•Organizational awareness- understand organizational structure, decision making procedures, etc.
•Candidate must be physically able to climb ladders and stairs, and other activities related to job walks, safety related training, etc.
Skills
•Strong verbal and written communication skills.
•Excellent communication and multitasking skills along with computer skills.
•Experience in building and maintaining relationships with clients, managing accounts, and driving revenue growth
•Good client communication, needs assessment, sales strategy development, and contract negotiation, and working with operations.
•Ability to manage multiple accounts and projects simultaneously.
•Strong organizational and time-management skills.
•Proficiency with Salesforce and Microsoft Office Suite.
•Analytical and strategic thinking skills.
•Customer-oriented mindset.
•Self-motivated and proactive.
•Ability to work both independently and as part of a team.
•Adaptable and able to thrive in a fast-paced environment.
Other Requirements
•Willingness to travel as needed (for client meetings, events, etc.).
•Knowledge of the company's industry, products, and services
•Sometimes, a valid driver's license may be required.
Baton Rouge, LA
full_time
