IS Specialist

The Texas Water Company is actively seeking talented, driven and highly-productive applicants for the position of IS Specialist to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.

Job Summary

The Senior IS Specialist, reporting directly to the IS Manager, will provide a single point of contact for end-users to receive support and maintenance within the organization’s end-user computing environment including installing, diagnosing, troubleshooting problem areas, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The Senior IS Specialist will also provide administrative support and coordination of IT projects, reporting, and testing suites and regimes for in-house product development, software application development, information system launches, and operations systems enhancements.

Principle Duties & Responsibilities

Analyzes the performance of Service Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance service quality to prevent future problems

Refreshes policies and procedures for tracking IT assets

Collaborates with analysts, designers, and system owners to test new software programs and applications; deploys pre-packaged software as needed using automated deployment tools

Contributes to testing activities to ensure applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues

Conducts research on emerging products, services, protocols, and standards supporting service desk technology procurement and development efforts; and research solutions through internal and external knowledge base as needed

Administers all product and service contracts from beginning to end, including procurement, development, service control, and consultant contracts for department

Manages the processing of the incoming requests to the Service Desk via telephone, chat, and e-mail to ensure courteous, timely, and effective resolution of end-user issues

Performs onsite analysis or remote assistance to diagnose, and resolve complex computer problems for end-users and recommend and implement corrective solutions

Contributes to technician knowledge base and training as needed by developing help sheets and FAQ lists for end users

Escalates incidents with accurate documentation to a suitable technician or vendor

Maintains an inventory of all computers, monitors, keyboards, and other necessary equipment components; records and manages equipment sent to repair depots for equipment under warranty or service contracts

Performs other duties as assigned

EEO Statement

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.