Inside Sales Account Manager

Headquartered in Grand Rapids, Michigan Mill Steel Company is a team of over 400 employees with a commitment to high-quality service. We are a unified, motivated, and empowered market driven company with a single focus to be the best. Our mission is simple, expand our operations into new territories, enhance relationships with our customers and suppliers, provide the best value available in the market, increase market share in key customer industries, develop innovative responses to customer needs, and continue to foster an environment of team involvement and empowerment.

As an Inside Sales Account Manager

, you will manage a portfolio of existing accounts, build and maintain customer relationships, support sales growth by solutioning tools and communication within the business system, and collaborate with all fulfillment departments to provide a best-in-class customer experience.

Duties and Responsibilities:

- Provide exceptional customer service and support

- Point of contact for all matters specific to your accounts

- Build and maintain a strong, long-lasting customer relationship

- Understand customer needs, offer solutions to meet them, and effectively communicate these needs to fulfillment teams (i.e. production, logistics, purchasing, outside processing, etc.)

- Order Entry

- Ensure timely and accurate delivery of customer orders

- Track department & customer defined metrics

- Prepare reporting for management and outside sales team members

- Manage customer aging inventory

- Review pricing and confirm accuracy

- Effectively utilize CRM software to track interactions and progress

- Report to Inside Sales Manager

Qualifications:

- Preferred bachelor’s degree in business or related field

- 2 – 3 years sales or business operations experience

- Excellent verbal and written communication

- High level problem-solving and analytical skills

- Customer focused mindset

- Ability to work collaboratively in a fast-paced environment

- Proficient in CRM software

- Proficient with Microsoft Office applications including Outlook, Word, Excel, and Teams

- Experience with Microsoft D365 Finance and Operations business systems

What we offer:

- Team oriented environment

- Pet friendly office

- Onsite free chiropractic adjustments

- Hands on business experience

- Awarded “National Best & Brightest Companies To Work For” 10 consecutive years running (2010 – 2020)

- Awarded “National Best & Brightest Elite Winner”

- 2010 – Elite Winner in Recognition & Retention

- 2016 – Elite Winner in Community Initiatives

- 2017 – Elite Winner in Recruitment, Selection & New Employee Orientation

- 2020 – Elite Winner in Communication & Shared Vision

This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.