Infrastructure Engineer Sr (Executive Support)

Job Posting End Date

10-03-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

This role is part of a specialized team dedicated to supporting executive leadership with their technology needs. The position requires a high degree of professionalism, technical expertise, and discretion.

This role is part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Independently completes infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration. Manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance and installs and configures hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.

Job Description

ESSENTIAL JOB FUNCTIONS:

Working independently, responsibilities include the following related to Computer, Network, Storage, Cloud and End-User infrastructure: Perform infrastructure project assignments. Plan, research, evaluate and design infrastructure solutions.

Provide a high level of technical support and analysis, operation, administration, and troubleshooting activities. Adhere to AEP’s approval processes as part of change management, incident management and trouble response scenarios.

Prepare cost estimates, justifications, application requirements, alternative solutions, and technical recommendations.

Prepare technical documentation including procedures, manuals, and reports.

Review and adhere to budgeting and approval processes while assisting with annual and project planning.

May provide training and mentoring, as well as work direction, to others on the team.

Provide white-glove support for hardware, software, conferencing, and collaboration tools, ensuring seamless technology experiences for our executive team.

Good judgement and business acumen with ability to confidently speak with executive levels of leadership.

Participate in a rotating on-call schedule to provide required executive support, potentially on evenings, weekends and during travel.

Up to 10-25% travel may be required.

Onsite position in AEP Headquarters building 1RP, Columbus, OH.

MINIMUM REQUIREMENTS:

Infrastructure Engineer Sr (SG 7):

Education: Bachelor's degree in computer science, engineering, or related technical field is required.

Experience: 5 years of relevant work experience is required. An equivalent combination of education and related experience may be considered.

Infrastructure Engineer Prin (SG 8):

Education: Bachelor's degree in computer science, engineering, or related technical field is required.

Experience: 7 years of relevant work experience is required. An equivalent combination of education and related experience may be considered.

OTHER REQUIREMENTS:

Adhere to policies, procedures, standards, codes and regulations relevant to assignments.

Demonstrate thorough knowledge of AEP, components, and facilities to enable more efficient and comprehensive responses to projects and problems.

Mentor and provide functional/technical leadership and work direction to staff.

Demonstrate in-depth and thorough knowledge of AEP, components, and facilities to enable more efficient and comprehensive responses to projects and problems.

Exhibit and apply advanced proficiency in analysis, design, problem solving, troubleshooting, resolution, communication, and customer service skills.

Exhibit and apply proficiency in analysis, design, problem solving, troubleshooting, resolution, communication, and customer service skills.

NICE TO HAVE:

Strong technical troubleshooting skills.

Experience supporting executive level end users.

Excellent written and verbal communication skills.

Current or previous experience with desktop support and software deployments.

Technical and functional knowledge of M365 products.

WHAT YOU WILL GET:

Infrastructure Engineer Sr (SG 7): $85,081 - $106.353

Infrastructure Engineer Prin (SG 8): $96,110 - $124.940

Compensation Data

Compensation Grade:

SP20-007

Compensation Range:

$85,081.00-106,352.50 USD

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.