Agnico Eagle

INFORMATION TECHNOLOGY TECHNICIAN

LocationKirkland Lake, ON
Job Typefull_time

About This Job


INFORMATION TECHNOLOGY TECHNICIAN


MAC00236


WHAT DOES AGNICO EAGLE VALUE?

At Agnico Eagle, our values never waver. We believe in trust, respect, equity, family and responsibility. Why? Because they express who we are, and they have helped us succeed in business for over 60 years. We value you – your unique set of skills and experience. We value your willingness to build those skills and make a meaningful contribution to our company. And, we value your commitment to treat every person on our team with respect, helping us to operate safely, protect the environment and make a positive contribution to our local communities.


ABOUT OUR OPERATION

Want to learn more about the Macassa Mine? Click here!

Agnico Eagle Mines' Macassa Mine is situated on the traditional homelands of the Apitipi Anicinapek Nation, Beaverhouse First Nation, and Matachewan First Nation. In honoring our relationships with and commitments to our Partner Nations, Agnico Eagle prioritizes the hiring of Members from these Nations. To support this commitment, members from these Nations seeking employment opportunities at the Macassa Mine are encouraged to self-identify during the job application process. This ensures that we can consider your application appropriately in line with our dedication to supporting our Partner Nations.

In compliance with the Accessibility for Ontarians with Disabilities Act, Agnico Eagle Mining (AEM) is committed to providing accommodation for people with disabilities. Accommodation is available, upon request, for candidates participating in the recruitment process.


YOUR NEXT CHALLENGE:

Reporting to the Information Technology Lead, you will be part of the Information Technology Department. You will also ensure that the goals and objectives are achieved while promoting and respecting Agnico Eagle’s values, Health & Safety Code of Conduct and the environment.


Resolve or escalate all calls forwarded by Syntax Help Desk and ensure timely data entry into the ticketing system
Providing Tier 1+ and above technical support to a business unit’s employees
Maintaining working components through repair and/or replacement
Ensure adequate inventory for computers and spare parts
Assisting call-ins or live chat with technical difficulties
Assisting employees and contractors with hardware and software challenges
Provide all the necessary assistance to the users round-the-clock
Resolve all hardware issues related to radios, desktops, computer peripherals, such as printers, scanners, hard drives, monitors, etc
Configuration of phones, mobile, tablets, radios, desktops, laptops, printers, access points, cameras, etc
Participate in on call rotation


WHAT YOU NEED TO SUCCEED

College Diploma in Information Technology, or equivalent
1 year of experience in the computer service field
Excellent working knowledge of all Microsoft Office Suite applications especially Outlook, Excel, Word & PowerPoint



Your Work Schedule:

Schedule: 4 /3 schedule at our Macassa Mine in Kirkland Lake, ON.


#LI-AP1


Job:


Information Technology


Primary Location:


Ontario-Kirkland Lake


Organization:


Agnico Eagle Mines


Schedule:


Full-time


Shift Schedule:


4/3


Employment Type Code:


Salaried


Posting End Date:


Jul 24, 2025, 10:59:00 PM

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