inbound customer service representative - contact centre

Overview

Languages

Bilingual

Education

- Secondary (high) school graduation certificate

- or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

- Business

Responsibilities

Tasks

- Act as spokesperson for an organization

- Advise clients on advertising or sales promotion strategies

- Answer written and oral inquiries

- Address customers' complaints or concerns

- Answer inquiries and provide information to customers

- Arrange for billing for services

- Arrange for refunds and credits

- Explain the type and cost of services offered

- Explain procedures, risks and benefits to clients

- Maintain and manage digital database

- Answer clients' inquiries and provide information

Experience and specialization

Computer and technology knowledge

- Internet

- MS Outlook

- MS Word

- MS Office

- Spreadsheet

- Electronic mail

Type of experience

- Call centre

Additional information

Transportation/travel information

- Own transportation

- Public transportation is available

Work conditions and physical capabilities

- Attention to detail

- Fast-paced environment

- Repetitive tasks

Own tools/equipment

- Internet access

Benefits

Health benefits

- Dental plan

- Disability benefits

- Health care plan

- Vision care benefits

Financial benefits

- Pension plan

- Registered Retirement Savings Plan (RRSP)

Long term benefits

- Long-term care insurance

- Maternity and parental benefits

- Tax-Free Savings Account (TFSA)

Other Benefits

- Learning/training paid by employer

- Parking available

- Wellness program