Implementation Specialist

Job Description Summary:

Oversee the implementation of new contracts, set up basic system parameters, coordinate all components required to implement a timely and successful program start up.

Essential Duties and Responsibilities:

include the following. Other duties may be assigned.

Track schedule & progress of all set up properties and follow installation progress where applicable.

Regularly communicate status to all parties involved both internal and external.

Review all incoming new contracts, renewals, and service changes and additions.

Coordinate and track progress of all phases.

Communicate status both internally and externally.

Accurately track and report status

Set up certain program parameters in UBS. Set phases: 1) Initial contact, 2) Contract review, 3) training, 4) Set Up system, rates, 5) compliance and training 6) Meters 7) Pre-billing

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical

– Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Design

– Generates creative solutions; Translates concepts and information into images. Demonstrates attention to detail.

Problem Solving

– Requires accurate set up contracts and service rates, set up invoicing; Uses reason even when dealing with emotional topics.

Project Management

– Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budge; Manages project team activities.

Technical Skills

– Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service

– Works directly with Clients (owners and management) and internal staff.

Interpersonal Skills

– Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

Company Description

Minol / ZENNER is one of the largest Metering, Billing, Conservation and Energy Management providers with 2,500 employees and 32 offices worldwide. A recent study from IMS Research on the worldwide water meter market lists the Minol-Zenner Group as one of the top performers on almost every continent. Based in Germany, the privately-held, family-owned company brings more than 60 years of innovative metering technologies and consumption based billing of gas, electric, water and heating costs to the industries served. As one of the leading utility billing providers, our global team produces more than 5.4 million bills annually for 30,000 clients.

Minol USA, headquartered in Addison, TX, has more than 100 employees nationwide with regional and support offices located throughout the country. We operate in all major markets providing services for the multifamily, military, affordable and student housing industries, as well as government agencies and commercial properties.

Also headquartered in Addison, TX is ZENNER USA, a manufacturer and distributor of high-quality water and heat meters.

Minol / ZENNER is one of the largest Metering, Billing, Conservation and Energy Management providers with 2,500 employees and 32 offices worldwide. A recent study from IMS Research on the worldwide water meter market lists the Minol-Zenner Group as one of the top performers on almost every continent. Based in Germany, the privately-held, family-owned company brings more than 60 years of innovative metering technologies and consumption based billing of gas, electric, water and heating costs to the industries served. As one of the leading utility billing providers, our global team produces more than 5.4 million bills annually for 30,000 clients. Minol USA, headquartered in Addison, TX, has more than 100 employees nationwide with regional and support offices located throughout the country. We operate in all major markets providing services for the multifamily, military, affordable and student housing industries, as well as government agencies and commercial properties. Also headquartered in Addison, TX is ZENNER USA, a manufacturer and distributor of high-quality water and heat meters.