HR Generalist - Employee & Labor Relations

The HR Generalist – Employee & Labor Relations serves a strategic business partner, helping to build and strengthen the human resources of WSSC Water. The HR Generalist provides the full scope of HR services, with an emphasis on employee/labor relations, to assigned departments.

Essential Functions

- Investigates, gathers, and analyzes information to ensure that employment actions comply with established policies, operating procedures, human resource laws, and collective bargaining agreements.

- Administers organizational policies and the collective bargaining agreements.

- Guides client teams in human resources-related matters such as employee/labor relations, human resources policy guidance and interpretation, performance management and the disciplinary process.

- Provides managers and employees with counsel, and assists management in resolving employee relations issues to reduce legal risk and ensure compliance with federal and state employment laws.

- Provides managers and employees with general benefit and compensation information as well as coaching, as needed.

- Analyzes, researches, provides recommendations, and develops new policies or updates existing policies on a variety of employment issues in compliance with evolving and current laws and organizational standards.

- Analyzes complaints, conducts workplace investigations, and provides recommendations to management in the handling of formal and informal complaints that fall outside the scope of the EEO/EEI Division or in the absence of the Equal Employment Officer, and/or outside the scope of Police & Homeland Security Division.

- Manages the grievance and appeals process for both union and non-union employees.

- Assures the effective operation of the performance management system within the client team;

guides managers and employees on establishing goals and reviews performance evaluations for correctness and effectiveness.

- Maintains liaison with the HR Office to assure that policy and practice are coordinated with other WSSC Water Departments.

- Performs all tasks and job functions in compliance with regulatory requirements.

- Mediates general disagreements between managers and employees.

· Drives a vehicle to conduct WSSC Water business.

Other Functions

- Designs and facilitates management studies and other special projects.

- In conjunction with Department leadership, develops business project mapping, decision analysis, workload measurement and job design.

- In conjunction with Department leadership and the HR Office, develops and implements a strategic workforce plan.

- Performs employee relations/labor relations, EEI/EEO, and/or DEI/EJ activities at off-site facilities, as needed.

Work Environment And Physical Demands

Business casual office setting

Required Knowledge, Skills, And Abilities

- Working knowledge of human resources policies, practices and tools and demonstrated knowledge of pertinent employment laws and regulations.

- Demonstrated experience implementing organizational best practices and fostering a customer service culture.

- Working knowledge of project management.

- Demonstrated ability in strategic thinking, internal consulting, conflict resolution, communication at all organizational levels, negotiation and mediation, and managing change.

- Ability to communicate effectively verbally and in writing.

- Ability to build relationships and partner across functional and organizational lines.

- Ability to make independent decisions, solve problems and implement those decisions.

- Ability to exercise sound judgment.

- Ability to use standard office automation software.

Minimum Education, Experience Requirements

· Bachelor’s degree and 6+ years’ experience in human resources

- Demonstrated experience in multiple program areas such as talent management, employee relations, labor relations, EEO investigations & compliance, DEI programs, compensation management, learning & organizational development and/or benefits management.

OR

- High School diploma (or equivalent) and 10+ years’ experience in human resources

- Demonstrated experience in multiple program areas such as talent management, employee relations, labor relations, compensation management, learning and organizational development and/or benefits management.