Overview
IHG Holiday Inn Hotel Opera System Experience is Must.
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating memorable experiences for our guests at our resort/hotel, and requires strong communication skills, attention to detail, and a passion for the hospitality industry.
Duties
•Greet guests upon arrival with a warm and friendly demeanor.
•Manage check-in and check-out processes efficiently.
•Handle guest inquiries and provide information about hotel amenities, services, and local attractions.
•Maintain accurate records of guest information and reservations.
•Address guest concerns or complaints promptly and professionally.
•Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
•Process payments and manage cash handling procedures.
•Utilize phone etiquette to handle incoming calls, making reservations or directing calls as necessary.
•Assist in administrative tasks as needed to support hotel management.
Requirements
•Previous experience in guest relations or customer service is preferred.
•Familiarity with front desk operations in a hotel or resort setting is advantageous.
•Strong phone etiquette skills are essential for effective communication with guests.
•Multilingual abilities are a plus, enhancing communication with diverse clientele.
•A background in hospitality management or related fields is beneficial.
•Excellent interpersonal skills with the ability to work well under pressure.
•Attention to detail and strong organizational skills are required to manage multiple tasks effectively.
•A positive attitude and a commitment to providing outstanding service are essential for success in this role.
Join us in delivering exceptional experiences to our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time, Contract
Schedule:
Ability to Commute:
•Houston, TX 77077 (Required)
Ability to Relocate:
•Houston, TX 77077: Relocate before starting work (Required)
Work Location: In person