Front Desk Receptionist

POSITION OVERVIEW

Cardinal Contractors is seeking a professional and organized Front Desk Coordinator to

be the first point of contact for our company. This role is essential for managing multi-line phone

calls, scheduling appointments and leads, organizing calendars, and handling all

warranty-related requests from initial call through resolution with our field representatives.

This position also requires availability to take emergency calls on weekends to address urgent

client needs.

The ideal candidate will have exceptional communication skills, the ability to multitask in a

fast-paced environment, and a proactive attitude toward providing outstanding customer

service.

RESPONSIBILITIES

Phone and Front Desk Management

● Answer and manage multi-line phone calls with professionalism and efficiency.

● Route calls, take messages, and provide excellent customer support.

Scheduling and Calendar Management

● Schedule appointments and sales leads for clients and internal team members.

● Maintain and manage company calendars to ensure smooth daily operations.

Warranty Coordination

● Manage all incoming warranty requests from clients.

● Document and track warranty cases through completion.

● Coordinate with field representatives to ensure issues are resolved promptly.

● Provide follow-up communication with clients to confirm completion and satisfaction.

Emergency Weekend Calls

● Be available to answer and manage emergency calls on weekends to ensure urgent

issues are addressed promptly.

General Office Support

● Maintain an organized and welcoming front office environment.

● Assist with administrative tasks as needed to support the team.

QUALIFICATIONS

● Experience: Prior experience in a front desk, customer service, or administrative role is

preferred.

● Communication Skills: Strong verbal and written communication skills, with a friendly

and professional demeanor.

● Organizational Skills: Excellent ability to multitask, prioritize, and stay detail-oriented in

a fast-paced environment.

● Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Experience with scheduling software is a plus.

● Availability: Must be available to take emergency calls on weekends as part of the

position requirements.

BENEFITS

● Competitive hourly pay: $18.00 - $20.00 per hour based on experience.

● Health benefits (medical, dental, and vision options available).

● Paid time off and vacation opportunities.

● Professional and team-oriented work environment.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

Schedule:

Ability to Commute:

Ability to Relocate:

Work Location: In person