Head of Retail Operations

Head of Retail Operations

Location: Murray, Utah (Head Office) or Remote

Relocation Assistance possible.

Job Type: Full-time

Expected Hours: 45 plus per week

Travel: Up to 60%

About Crystal Tones

At Crystal Tones (www.crystalsingingbowls.com), we are dedicated to sharing the transformative power of sound globally. For nearly three decades, we have partnered with individuals and organizations worldwide, establishing ourselves as the market leader in high-end crystal singing bowls. Our brand embodies luxury and elevation, supported by multiple retail locations in Sedona and Mt. Shasta, with further expansion planned. Our global business continues to experience strong growth.

Position Summary

Crystal Tones is seeking a dynamic and experienced Head of Retail to join our Executive Team. Based remotely or at our Head Office in Murray, Utah, this pivotal role will collaborate closely with the management team to professionally oversee all store operations and lead our dedicated retail sales team. The Head of Retail will be instrumental in elevating team skills and driving continuous improvements across all facets of our retail business.

This individual serves as a crucial link between corporate strategy and day-to-day store operations, with the primary objective of maximizing sales, profitability, and customer satisfaction across all retail locations.

Key Responsibilities

- Strategic Planning and Implementation: Develop and execute comprehensive retail strategies that align with overall business objectives and foster sustainable growth. This includes analyzing market trends and developing impactful promotional campaigns.

- Operational Oversight: Manage all aspects of retail operations, ensuring sales success, efficiency, consistency, and strict adherence to company policies and standards across all stores. Responsibilities encompass consistent and increasing sales, inventory management, visual merchandising, and corporate compliance.

- Sales and Profitability: Drive robust sales performance, conduct in-depth data analysis, identify areas for enhancement, and implement targeted strategies to boost profitability and achieve financial targets.

- Leadership and Team Development: Lead, mentor, and foster the growth of a high-performing team of retail managers and associates. Cultivate a culture of accountability, collaboration, and continuous improvement by providing guidance, setting clear performance targets, and promoting employee satisfaction.

- Customer Experience: Champion the consistent delivery of exceptional customer service, actively working to enhance the overall customer experience across all retail locations.

- Budget and Financial Management: Manage the retail budget and strategically allocate resources to optimize efficiency. This includes developing budgets for retail operations and meticulously monitoring financial performance against targets. This role carries P&L responsibility, holding accountability for the financial performance of the retail operations.

- Cross-functional Collaboration: Work synergistically with other departments, including marketing, finance, and human resources, to ensure seamless store operations and alignment with overarching company goals.

- Compliance and Risk Management: Ensure full compliance with all operational and regulatory requirements and develop proactive risk management strategies to mitigate operational risks.

Qualifications and Skills

- A Bachelor's degree in a relevant field

- Experience: Proven 10 + years of experience in progressively larger retail management roles, preferably within the luxury goods sector.

- Merchant Mindset: A true merchant at heart, with a strong passion for promoting sales and inspiring teams to continuously improve skills and drive revenue growth.

- Analytical & Data-Driven: Highly analytical and data-driven, capable of managing stores and personnel with efficiency through constant focus on Key Performance Indicators (KPIs).

- Leadership: Exceptional leadership skills, capable of motivating and guiding teams.

- Key Skills: Strong communication, analytical, and strategic thinking abilities.

- Adaptability & Problem-Solving: Demonstrated adaptability and strong problem-solving skills.

- Industry Knowledge: In-depth knowledge of retail operations preferably Luxury.

- Technology Proficiency: Proficiency in relevant retail technology and business management Software ( e.g. Netsuite, Connect POS, MS Office )

Desirable Soft Skills

- Customer-centric mindset

- High Emotional Intelligence (EQ)

- Results-driven

- Collaborative team player

- Strategic thinker with a growth mindset

- Strong sense of ownership and accountability

Benefits

- Competitive salary, bonuses, and commission structure.

- Advancement opportunities within the company.

- Comprehensive medical benefits package.

- 401(k) match program.

- Dental insurance

- Employee discount

- Paid time off

Vision insurance

Non-Discrimination Policy

Crystal Tones is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Our Company complies with all Federal and Utah state laws regarding employment, including but not limited to those concerning equal employment opportunity and affirmative action. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

- 401(k) matching

- Dental insurance

- Employee discount

- Flexible spending account

- Health insurance

- Paid time off

- Vision insurance

Education:

- Bachelor's (Preferred)

Experience:

- Retail management: 10 years (Required)

- Leadership: 6 years (Required)

Language:

- Spanish (Preferred)

Willingness to travel:

- 75% (Required)

Work Location: Remote