Guest Services Representative/Night Auditor

Do you have HOTEL Desk experience?

Work with an AWARD Winning Organization!!

GREAT BENEFITS!! FLEXIBLE SHIFTS !! We are looking for evenings and overnights!!

- Providing information to guests about hotel services, facilities, and other amenities

- Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.)

- Entering/changing reservations information on the computer

- Posting charges to guests’ accounts, processing payments from guests, and making corrections to accounts

- Informing housekeeping department about room status/availability

- Selling rooms to “walk in” customers

- Listening and responding to guests’ requests or complaints and communicating these requests and complaints to appropriate team members

- Operating hotel switchboard

- Cleaning the front desk area

- Maintaining daily logs

- Balancing shift work and cash drawers

- Stocking hotel store with products in an effective and attractive manner

- Knowledge of and ability to perform shuttle/van driver responsibilities as needed

Requirements

- Prior front desk and/or customer service experience is preferred

- Customer-service oriented and excellent interpersonal skills

- Strong initiative and work ethic

- Punctual, reliable, and regular attendance

- Strong attention to detail

- Ability to work in a fast-paced environment

- Excellent communication skills – verbal and written

- Knowledge of local geographic area, including businesses/services, attractions, and major roads/highways

- Valid driver’s license and Department of Motor Vehicles Report (if applicable)

- Must have and maintain a valid driver’s license and meet the required criteria for driving a company vehicle

Please apply to Guest Services Representative - Quality Hospitality Jobs at https://qualityoilnc.com/careers/

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Flexible schedule

- Health insurance

- Life insurance

- Paid time off

- Vision insurance

Work Location: In person