Global Technical Service Manager

U.S. Silica Holdings Inc. is a global performance materials company and is a leading producer of commercial silica used in the oil and gas industry and in a wide range of industrial applications. Over its 124-year history, U.S. Silica has developed core competencies in mining, processing, logistics, and materials science that enable it to produce and cost-effectively deliver more than 800 diversified products to customers across our end markets.

U.S. Silica's wholly-owned subsidiaries include EP Minerals and SandBox Logistics™. EP Minerals is an industry leader in the production of products derived from diatomaceous earth, perlite, engineered clays, and non-activated clays. SandBox Logistics™ is a state-of-the-art leader in proppant storage, handling and well-site delivery, and is dedicated to making proppant logistics cleaner, safer, and more efficient. The company has 26 operating mines and processing facilities and two additional exploration stage properties across the United States and is headquartered in Katy, Texas.

To provide technical leadership and support for our building materials products by managing customer relationships, addressing technical inquiries, and facilitating the successful development and introduction of new products. This role bridges the gap between the sales, technical, and new product development teams, ensuring customer satisfaction and driving business growth through technical expertise. This role combines technical proficiency with strategic thinking to enhance customer satisfaction, drive innovation, and support business objectives.

Essential Job Functions:

+ Partner with the sales team to cultivate and maintain strong relationships with existing and prospective customers. + Act as the primary technical contact, addressing customer inquiries, resolving quality issues, and supporting ongoing sales opportunities. + Translate performance requirements into product specification requirements. + Act as technical ambassador (customer technical training, participation in external knowledge sharing, fairs & conferences, standardization committee, etc.) + Collaborate with internal teams (e.g., sales, R&D) to troubleshoot and address customer concerns promptly and effectively. + Manage all technical aspects of customer projects, from initial inquiry to resolution, including product performance issues and application support (incl. leading trial management, managing qualification process at customers). + Support Product Qualification assisting in the qualification processes of existing products, ensuring proper validation of product performance and alignment with customer needs. + Analyze product performance at specific customer sites, gathering and interpreting data to ensure that product changes deliver the expected results and address any potential issues proactively. + Identify opportunities for enhancing products, technical processes, and customer experiences through innovation and process optimization + Contribute to the identification of new product ideas and technologies that meet market needs and customer demands. + Support the New Product Development team in implementing new products, ensuring technical feasibility, testing, and validation. + Engage in relevant technology development efforts, contributing to innovation that aligns with market needs and customer expectations. + Perform benchmarking analysis of competitors’ products, alternative technologies and new commercial products from customers to support structuring of product offering and positioning. + Provide technical insight to help drive business opportunities, align products with customer needs, and position the company’s offerings to capitalize on new market trends. + Collaborate with cross-functional teams to ensure that technical requirements are understood and met during both new developments and the maintenance of existing product lines. + Be a subject matter expert in the end use of applications of all of our silica products across markets including but not limited to paints, coatings, plastics, additives and inks. + To also work to understand the processes that produce all our various silica products.

Required Education, Knowledge, Skills and Abilities:

Preferred Education, Knowledge, Skills and Abilities:

TRAVEL REQUIREMENTS: 50% - 75%.

U.S. Silica is an equal opportunity employer for all without regard to race, gender, color, religion, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. U.S. Silica is a smoke- and drug-free workplace. The above description is intended to capture the essential functions of the job, nature and level of work as of the preparation date. It is not intended to be an exhaustive list of all duties that may be required of the position. This job description may be modified at any time with or without notice.

Equal Opportunity Employer

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