General Manager, Area Operations

Reporting to the Chief Operations Officer, the General Manager, Area Operations leads safe, efficient, and reliable execution of delivery and service across assigned geographic areas, including ancillary business lines. Drives operational excellence, compliance, and customer satisfaction by coordinating strategies and initiatives as directed by the Operations Leader. Fosters high-performing teams and strong people leadership in alignment with the company’s purpose, vision, and mission.

Why join us: Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.

Competitive Compensation: We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

What You'll Do:

- Oversee delivery and service execution, ensuring compliance with protocols, route adherence, fleet schedules, and SOPs.

- Manage field workforce performance, enforce efficiency programs (overtime, idle time, fuel cost, route adherence), and provide input for workforce planning.

- Monitor and report inventory levels (propane, parts, tanks) and variances.

- Liaise with Logistics, Network/Fleet/Service, Customer Experience, HR, HSE, IT, and Finance for operational alignment.

- Collaborate with Commercial Sales & Marketing to address customer feedback and resolve issues.

- Enforce operational KPIs and identify process improvement opportunities.

- Maintain high standards of safety and regulatory compliance across all operations.

- Note: Strategic functions such as routing & scheduling, long-term workforce planning, network/fleet maintenance, service offering, product/pricing, marketing, sales, call center management, and procurement for large purchases are managed centrally.

What You'll Bring:

- Bachelor’s Degree in Business, Operations, Engineering, or related field; MBA preferred.

- 10+ years’ senior operations leadership experience, ideally in energy, logistics, or industrial sectors.

- Proven ability to lead large, geographically dispersed frontline teams.

- Strong people leadership and team-building skills.

- Expertise in delivery/service execution, fleet operations, and inventory management.

- Deep knowledge of safety and regulatory compliance (DOT, HSE).

- Track record of driving operational efficiency and process improvement.

- Skilled in cross-functional collaboration (Commercial, HR, Finance, Routing & Scheduling, Procurement).

- Customer-focused, with experience managing feedback and issue resolution.

- Commitment to health & safety best practices.

- Excellent communication, analytical, and decision-making skills.

- Adaptable to organizational change and future-state operating models

- Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening

Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.