Gas Services Technician I, II or Senior "Appliance Repair Focus"

Location: Castle Rock, CO, United States

Job ID: 35869

Date Posted: Aug 20, 2025

Position will close at 12:00am CT on Aug 30, 2025

Job Description

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:

This important role will safely repair, and service domestic appliances covered. Employees will also be responsible for natural gas activities including and not limited to; responding to emergency orders, meter turn on and offs, new construction meter installs and utility locating.

Pay Range: This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity. Level I: $25.10 - $37.50 per hour Level II: $28.05 - $42.12 per hour Senior: $31.56 - $47.24 per hour

Reporting Relationship: Operations Supervisor

Location: Castle Rock, Colorado

Essential Functions:

- Promote safety in all phases of company operations.

- Repair, and service domestic appliances covered under Service Guard program. (Furnace, Water Heater, Fireplace, Range and Air Conditioning.)

- Perform general customer facing service activities including, but not limited to, turn-ons and turn-offs, replace meters, investigate calls regarding gas leaks and carbon monoxide presence, etc.

- Carry out some operations activities including utility line locating, meter investigations, and distribution system compliance activities.

- Provide proactive assistance in the resolution of customer complaints.

- Support Service Guard, Appliance Repair program.

- Participate in on-call rotation covering weekends and after hours.

- Perform meter reading activities and meter reading system maintenance.

- Other duties as assigned..

Additional Responsibilities:

- Visually examine appliances for defects, perform diagnostic tests applying mechanical, gas theory or principles to determine cause of malfunction; repair, adjust or replace components.

- Maintain a high regard for personal safety, for the safety of company assets and employees, and the general public.

What Is Required:

- High School Diploma or equivalent required.

- EPA Refrigerant Certification within 1 year.

- This position requires driving responsibilities. You must hold and maintain a valid driver’s license and a driving record that meets company and insurer standards.

- This role will be required to travel up to 10% of the time.

Level I:

- No experience required. Training provided.

Level II:

- Minimum of 2 years of experience.

Senior:

- Minimum of 4 years of experience.

What Is Desired:

- Excellent customer service and interpersonal skills essential.

- Physical ability to perform all duties noted above under the conditions, circumstances and extreme weather found in Nebraska.

- Demonstrated ability to accept responsibility and carry out assigned tasks with limited supervision.

- Ability to read and interpret wiring diagrams.

- Mechanical aptitude and ability to use metering devices.

- Ability to work independently and adapt to a changing environment.

- Ability to work overtime, weekends and holidays, as required.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at jobs@blackhillscorp.com.

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit careers.blackhillsenergy.com for more information.