Lebanon Utilities

Field Service Technician - Updated

Lebanon, IN

About This Job

The mission of Lebanon Utilities is to provide our community with reliable, economical and high quality services in a friendly and courteous manner.

What we are proud to offer you:

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Health Insurance (begins first day of employment)

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Retirement

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Health Savings Account

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Dental

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Vision

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STD, LTD

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Term & Accidental Life

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PTO

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Floating Holidays

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Paid Holidays

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Continuing Education Benefits

Job Summary:

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Performs installation/maintenance of routers, switches, wireless access points/radios, and other network equipment on towers and customer premises.

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Completes wireless installations/service calls/site surveys as assigned on a daily basis.

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Enters tickets and customer information in the company’s documentation system.

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Provides technical support and basic service information over the phone.

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Maintains professional appearance and behavior in accordance with company accepted standards.

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Communicates in a professional manner with customers; discuss equipment placement, cable routing and paperwork completion; uses a courteous and professional approach to address customer questions and concerns.

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Performs all work in accordance with company quality and safety standards, policies and procedures.

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Ensures that Utility vehicles are presentable and organized; assists with coordination of vehicle maintenance, routine oil changes, inspection/registration, brake repair and cleaning.

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Assists in ensuring that all assigned inventory is up-to-date and accurate.

Qualifications:

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High School diploma required. College degree in telecommunications or computer science/technology or three (3) years in a related customer and/or technical support role preferred.

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Solid knowledge of networking and electrical codes and standards relative to residential or commercial communications cabling including basic networking troubleshooting on PC/Mac, familiarity with Small Home and Office (SOHO) networking routers/switches.

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Must be able to demonstrate attention to accuracy on all duties and responsibilities.

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Ability to analyze and define problems, prioritize work flow, multitask, meet deadlines and remain flexible.

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Ability to interact with all levels of staff including senior management, internal and external customers.

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Strong interpersonal, written, and oral communication skills.

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Self-motivated and directed, with keen attention to detail.

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Able to effectively prioritize tasks in a fast-paced environment.

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Strong customer service orientation.

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A valid Indiana driver’s license required.

Work Environment:

Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, or pathogenic substances.

In addition:

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On-call availability.

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Weekend and/or evening work as needed.

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Distinguish different colors of wire

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Communicate in person and by telephone

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Bend, stoop, and crawl; Work in small places (such as crawl spaces and attics)

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Tolerate temporary exposure to fumes, airborne particles, and extreme, non-weather-related heat

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Work outdoors in adverse weather conditions.

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Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms.

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Frequent work in an office environment.

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Daily travel by motor vehicle within the Company’s service area is required.

Physical Demands:

Tasks require the regular and, at times, sustained performance of moderately physically demanding work, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and that may involve the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20-50 pounds).

In addition:

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Lifting, transporting and maneuvering of moderately heavy objects (50lbs) and carry 28-foot extension ladder.

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Must be able to frequently climb ladders and towers and work in an elevated position.

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Pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

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