Field Service Support Manager

At DistributionNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.

The Field Service Support Manager is technical resource responsible for providing hands-on field support, training, and quality oversight for pump service operations. Acting as a technical liaison between internal teams, customers, and sales, this role plays a key part in reinforcing standards, expanding market presence, and elevating service quality across the organization.

- JOB RESPONSIBILITIES:

- Provide on-site technical support to field technicians during equipment installations, repairs, and troubleshooting activities.

- Lead and facilitate hands-on training programs for internal teams and customers to ensure consistent technical proficiency across the organization.

- Contribute to the development and enhancement of standardized field service procedures and best practices.

- Serve as a technical subject matter expert to both customers and sales teams, offering guidance on equipment capabilities and applications.

- Deliver product and application insights to support sales efforts and promote business development.

- Support market growth by aligning technical solutions with customer needs and strategic initiatives.

- Collaborate with service managers and key internal stakeholders to implement standardized repair processes and service protocols.

- Oversee the quality of repair work by ensuring adherence to established documentation, testing, and inspection procedures.

- Continuously evaluate field operations to identify areas for process improvement and increased efficiency.

- Maintain close coordination with sales, engineering, service teams, and branch leadership to support cross-functional initiatives.

- Assist in resolving complex technical issues through advanced troubleshooting and root-cause analysis.

- Ensure service delivery meets customer expectations through proactive communication and follow-through.

- JOB REQUIREMENTS:

- Minimum 5 years of experience in field service or rotating equipment (pumps preferred)

- Strong technical background in installation, repair, and diagnostics

- Excellent communication and interpersonal skills

- Proactive mindset with the ability to lead through influence

- Willingness to travel regularly across assigned service areas

- Proficiency in Microsoft Office (Word, Excel, Outlook)

- BENEFITS:

- Competitive Salary + commission

- 401(k)/ Retirement savings

- Comprehensive Benefits (medical, dental, vision, life and disability coverage)

- Career growth

- Friendly work environment

- Paid vacation/holidays