Field Service Representative

Records readings of watt-hour meters and associated demand attachments, obtains probed and radio frequency data, and performs credit and collection activities. Connects, disconnects, installs, removes, and inspects self-contained single phase watt-hour meters.

POSITION SUMMARY

Records readings of watt-hour meters and associated demand attachments, obtains probed and radio frequency data, and performs credit and collection activities. Connects, disconnects, installs, removes, and inspects self-contained single phase watt-hour meters.

PRIMARY DUTIES

Collects readings both manually and automated of watt-hour and demand meters for completion of field meter orders, missed cycle reads or other purposes

Obtains probed meter and usage data.

Performs credit and collection activities.

Installs/removes single-phase self-contained watt-hour meters, including those associated with the sample test program.

Connects/disconnects single-phase self-contained watt-hour meters.

Connects/disconnects A‑base meters.

Seals meters and associated equipment.

Reports damage or evidence of tampering with meters or wiring.

Utilizes all mainframe computer applications as necessary.

Performs field investigations.

Installs and removes recording voltmeters.

Performs monthly meter inventory.

May be asked to perform the duties of an AMR Driver.

Performs other duties as assigned.

This position will have storm restoration and emergency assignments

TYPICAL REQUIREMENTS (Minimum)

Training and Experience

High School diploma or equivalent.

Prior electric utility experience preferred.

The salary range for this position starts at Step 1, $29.91 and progresses in accordance with the union contract.

Knowledge/Skills

Demonstrated understanding of and ability to apply electrical theory. Mechanical aptitude and manual dexterity. The proven abilities to: perform work safely and with minimum supervision in adverse weather conditions: present a professional image and communicate tactfully and effectively with customers; follow instructions. Clerical perception.

License(s)/Certificate(s): Motor Vehicle Operator’s license required. A proven, safe driving record is required.

Knowledge of geographical area is desirable.

SOURCE OF DIRECTION

Meter and Services Supervisor, Working Foreman

NOTE: This description does not describe all of the responsibilities inherent in this position. It provides as much detail as necessary to distinguish this position from all other positions.

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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Build trusting relationships

Worker Type:

Regular

Number of Openings

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.