Field Service Engineer

Description:

SUMMARY

Hands-on engineering role, focused on the design and implementation of system integration solutions for industrial customers. Supports customers by designing, building, and servicing UL 508A panels. Performs on-site support in commissioning, testing, troubleshooting, and repairing control systems and associated industrial equipment. Develops and maintains documentation, designs, and schematics. Provides technical expertise to field service and repair technicians, business leaders, customers, and stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

- Designs, develops, and reviews schematics, systems, equipment, fixtures, and other technical requirements.

- Prototypes, validates, and troubleshoots system installations.

- Performs engineering investigations of failed electronic components and systems.

- Determine requirements and technical specifications for new projects.

- Prepares and reviews engineering and technical analyses, reports, and other technical documentation.

- Develops, documents, implements, and provides training on various test platforms and processes for panel building, sub-assembly, and variable frequency drive repair.

- Conducts system functionality testing, commissioning, troubleshooting, and reporting.

- Provides technical and non-technical support for all levels of staff.

- Ensures projects can be completed safely, efficiently, with a high-quality yield, and within budget.

- Advises colleagues on technical specifications, requirements, and considerations for project proposals.

- Apply engineering principles to investigate, analyze, plan, develop, implement, test, and evaluate projects for system integration customers.

- Travels on-site to customer locations to evaluate projects, install or troubleshoot equipment, and provide on-site repair and engineering services.

- Calibrates and tests existing and new equipment.

- Analyzes customer requirements and specifications.

- Maintains a clean and organized work area.

- Engages with vendors and customers with a positive attitude.

- Provides additional backup support for field service technicians and panel build technicians.

- Performs other duties as directed by leadership.

SUPERVISORY RESPONSIBILITIES

None.

Requirements:

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

- AAS degree or BS engineering degree preferred or equivalent combination of relevant technical experience.

- Project Management Professional (PMP) Certification, Professional Engineer (PE) License a plus.

- Minimum of 5-8 years of engineering work experience related to performing the duties and responsibilities of this position.

- PLC programming experience strongly preferred.

- UL 508 experience strongly preferred.

- Intermediate MS Office skills required; advanced skills helpful.

KNOWLEDGE, SKILL AND ABILITY

- Thorough understanding of theory and application of industrial equipment, panel building, and system integration.

- Strong knowledge of control systems and be able to independently evaluate and modify the system designs.

- Proficiency with Takaya, GenRad, AutoCad, and Lab View program development.

- Competent in component identification and schematic interpretation and application.

- Basic understanding of ISO 9000:2015, UL 508, IPC-A-610, Best Practices, HSE, ESD Control programs, and related OSHA regulations.

- Self-management and initiative demonstrable by the ability to perform most assignments after receiving instructions and expectations only.

- Ability to assist in training, orientation, and work assignments of other employees.

- Ability to convey complex ideas and issues in a clear, concise, and understandable manner; ability to effectively communicate with multiple levels and cross functionally.

- Outstanding analytical, organizational, and troubleshooting skills.

- Attention to detail, passion for excellence, and commitment to customer success.

- Enthusiasm and eagerness to learn, teach, and improve.

- Ability to use common hand tools safely.

- Ability and knowledge to work safely around electrical equipment and controls at all voltage levels.

- Ability to follow oral and written policies, procedures, and instructions.

- Strong interpersonal skills essential.

- Personal accountability and integrity are paramount, as this position interacts with employees, customers, suppliers, and other business partners.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Ability to lift and move up to 50 pounds without assistance, over 50 pounds with assistance.

- Frequent standing and walking on the production floor.

- Frequent bending and stooping.

- Frequent computer work.

- Consistent attendance with occasional off-shift support required.

- Frequent travel equivalent to no more than 50% of the time.

WORK ENVIRONMENT

The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Frequently works in a climate-controlled area with minimal noise.

- Occasionally works at a desk or workbench.

Occasional: activity exists less than 1/3 of the time.

Frequent: activity exists 1/3 and 2/3 of the time.