Field Communications Representative

Job Posting End Date

09-20-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

Under direct supervision and guidance, dispatch scheduled and nonscheduled service orders in a safe and efficient manner utilizing radio and computer communications technologies. Possess a basic but growing understanding of the customer systems and applications used. Monitor AMI meters where applicable.

Job Description

American Electric Power (Nasdaq: AEP) was named on Forbes magazine’s

America’s Best Large Employers 2025 list

What You'll Do:

- Monitor and adjust service work schedules.

- Prioritize and schedule service work.

- Monitor and operate multiple frequency/channel radio consoles to call out service orders.

- Respond in emergency situations.

- Update service orders based on field or office requests and schedule customer appointments as needed.

- Provide liaison services between the field and customer services operations.

- Provide support for minor work management failures in work locations where that system is used.

- Investigate cause of unprocessed orders and initiate corrective action.

- Where applicable, monitor operational status of AMI meters and initiate field investigation orders where needed.

- Where applicable, process AMI related field orders by use of AMI Head End System.

What We're Looking For:

Education: High school diploma or GED.

Experience: Two (2) years of work experience.

Other Must Haves:

- Basic PC Skills.

- Must be available to work rotating shifts and both scheduled and nonscheduled overtime as required.

Where You'll Work:

Canton Eastern Regional Office, 301 Cleveland Ave SW. Canton, OH 44702

What You'll Get:

$20.00/Hr.-$23.00/Hr. (USD)

Compensation Data

Compensation Grade:

SP20-002

Compensation Range:

$18.32-22.90 USD

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.