Established Service Rep 1A (22)

About Us

We are presently seeking Established Service Representatives for our openings in Syracuse. In addition to a starting wage of $21.81 per hour, we offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more.

National Grid’s Customer Established Service Representative position is an entry level, union-represented role that offers qualified candidates an opportunity to join a challenging, fast paced environment. Position is responsible for completing the detailed transactions and extensive research, analysis and problem-solving necessary to facilitate a timely and satisfactory response to customer issues and concerns.

Under general supervision, have the ability to perform the following job duties, responsibilities, and qualifications, including without limitation:

Duties And Responsibilities

- Speak to electric and gas trade allies (contractors)

- Residential Moves/ Connect and Disconnect

- Update/review customer information

- Utilize Company information systems to triage, track and update activities

- Apply the prescribed company standards guides, specifications practices and procedures;

- Perform FACTA (Fair accurate credit transactions act) requirements;

- Issue/Reissue field orders

- Process payments

- Collection Process active collections and collection arraignments

- Triage contractor calls;

- Issue emergency ESR; (Electric service request)

- Process ESR’ GSR requests

- Set up premise for initial connection orders

- Process New/Upgrade/ Demolition/ Relocation of electric and gas services

- Transfer and Assign order to appropriate Job Owner

- Administer municipal inspection process

- Maintain Multi Meter Sets/Connects

- Process Web/Email/Right Fax orders associated with initial connection orders

- Account Initiation document review process

- Review, assign and add documentation in STORMS and CSS applications

- Send all applicable forms and literature to process customer requests

- Storm/ Outage Backup Support

- Initial Rate classification assignments

- Issue Gas/Electric Emergency Outage Orders

Job Qualifications

- Must pass HireVue assessment

- High School Diploma or Equivalent

- Must be able to work Overtime both planned and unplanned.

- Must be available to work any shifts including nights, weekends and holidays as needed.

- Establish Service Representative 1A shall progress to Establish Service Representative 1B in 6 months

- Establish Service Representative 1B shall post and bid to Establish Service Representative 2

$21.81 an hour

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.