End User Engineer Senior-Principal

Job Posting End Date

09-16-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

This position will be the senior engineer for a team responsible for ensuring workstation software packaging, deployments, vulnerability remediation, and security patching.

As part of a larger team, this role is responsible for delivering high-quality Computer, Network, Storage, and End-User Infrastructure technology solutions while providing ongoing support to the business. The Senior Engineer independently completes infrastructure project assignments and plans, researches, evaluates, designs, and engineers the enterprise's technology infrastructure. This includes providing technical support and troubleshooting, along with cost estimates, justifications, and recommendations. The role also involves producing technical documentation for support and configuration, managing, planning, and maintaining technical platforms, including system upgrades, and monitoring system performance while installing and configuring hardware. Additionally, the Senior Engineer collaborates with other job families, such as Project Managers, Architects, Solution Engineers, Technicians, and Business Analysts, to deliver consistent and reliable technology solutions that align with AEP's technology standards, architectures, and best practices.

Job Description What You'll Do:

- Improve and maintain the Windows workstation patching process and cycle.

- Actively verify and apply security patches.

- Develop and maintain documentation for MECM/SCCM procedures and system configurations.

- Create and deploy application deployment packages through MECM/SCCM.

- Develop and maintain PowerShell scripts to automate day-to-day tasks.

- Drive vulnerability assessment and remediation work, including escalation support for workstation-related issues.

- Adhere to all IT governance and Change Management procedures.

- Maintain and monitor the MECM/SCCM platform and client health on workstations, mitigating identified problems.

- Verify that all endpoints are included in the MECM/SCCM inventory.

- Perform routine audits of workstations to ensure compliance with established standards, policies, and configuration guidelines.

What We're Looking For:

Infrastructure Engineer Senior (SG7): Education:

Bachelor's degree in computer science, engineering, or related technical field is required.

Experience:

5 years of relevant work experience is required. An equivalent combination of education and related experience may be considered.

Infrastructure Engineer Principal (SG8): Education:

Bachelor's degree in computer science, engineering, or related technical field is required.

Experience:

7 years of relevant work experience is required. An equivalent combination of education and related experience may be considered.

Nice-to-have:

- Improve and maintain the Windows workstation patching process and cycle.

- Actively verify and apply security patches.

- Develop and maintain documentation for MECM/SCCM procedures and system configurations.

- Adhere to all IT governance and Change Management procedures.

- Maintain and monitor the MECM/SCCM platform and client health on workstations, mitigating identified problems.

- Verify that all endpoints are included in the MECM/SCCM inventory.

- Perform routine audits of workstations to ensure compliance with established standards, policies, and configuration guidelines.

What you’ll get:

Infrastructure Engineer Senior (SG7): $85,081 - $106,354 Infrastructure Engineer Principal (SG8): $96,110 - $124,941

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

#AEPCareers

Compensation Data Compensation Grade:

SP20-007

Compensation Range:

$85,081.00-106,352.50 USD

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.