F.H. Furr Plumbing, Heating, Air Conditioning, and Electrical Inc.

Dispatcher

Manassas, VA

Full-time

$41,600-$47,840

About This Job

Overview: About Us:

•

F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"

•

A proud major player in the residential home services business for over 40 years

•

The Company has over 1,000 employees across Virginia, Maryland, DC and Delaware with regional headquarters in Manassas, VA

Why Choose Us:

•

Competitive compensation and benefits package

•

Join a dedicated support team committed to your success

•

Thrive in a dynamic and fast-paced work environment

•

Be part of a reputable company with a legacy of excellence

•

Opportunities for growth and advancement

What We Need:

F.H. Furr is seeking a skilled and organized Dispatcher to play a pivotal role in ensuring our field technicians are dispatched efficiently and effectively. As a vital part of our team, you will be responsible for coordinating schedules, prioritizing calls, and providing exceptional customer service

Responsibilities:

•

Efficiently schedule and dispatch field technicians for service calls and projects

•

Prioritize service requests based on urgency and location

•

Communicate effectively with customers to confirm appointments and provide updates

•

Coordinate with the team to allocate resources for emergency calls

•

Monitor field technicians' progress and adjust schedules as needed

•

Maintain accurate records of service calls and technician activities

Qualifications:

•

Proven experience in a dispatching or scheduling role

•

Strong organizational and multitasking skills

•

Excellent communication and customer service abilities

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Familiarity with scheduling software or dispatching systems (experience with ServiceTitan is a plus)

•

Ability to work in a fast-paced, deadline-driven environment

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Detail-oriented and able to accurately record and relay information

Available Schedules:

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Thursday - Sunday, 7am-6pm

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Friday - Monday, 7am-6pm

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Saturday - Tuesday, 7am-6pm

Benefits:

•

Company-paid Medical, Dental, and Vision Insurance

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401(K) Plan

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Company-paid Long-Term Disability and Life Insurance policies

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Short-term disability and voluntary life insurance options

•

Generous PTO and Holiday Plan

•

Opportunities for professional development and advancement

Posted Min Pay Rate: USD $20.00/Hr. Posted Max Pay Rate: USD $23.00/Hr.

Dispatcher

About This Job

Overview: About Us:

Why Choose Us:

What We Need:

Responsibilities:

Qualifications:

Available Schedules:

Benefits:

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