Overview:
About Us:
•F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"
•A proud major player in the residential home services business for over 40 years
•The Company has over 1,000 employees across Virginia, Maryland, DC and Delaware with regional headquarters in Manassas, VA
Why Choose Us:
•Competitive compensation and benefits package
•Join a dedicated support team committed to your success
•Thrive in a dynamic and fast-paced work environment
•Be part of a reputable company with a legacy of excellence
•Opportunities for growth and advancement
What We Need:
F.H. Furr is seeking a skilled and organized Dispatcher to play a pivotal role in ensuring our field technicians are dispatched efficiently and effectively. As a vital part of our team, you will be responsible for coordinating schedules, prioritizing calls, and providing exceptional customer service
Responsibilities:
•Efficiently schedule and dispatch field technicians for service calls and projects
•Prioritize service requests based on urgency and location
•Communicate effectively with customers to confirm appointments and provide updates
•Coordinate with the team to allocate resources for emergency calls
•Monitor field technicians' progress and adjust schedules as needed
•Maintain accurate records of service calls and technician activities
Qualifications:
•Proven experience in a dispatching or scheduling role
•Strong organizational and multitasking skills
•Excellent communication and customer service abilities
•Familiarity with scheduling software or dispatching systems (experience with ServiceTitan is a plus)
•Ability to work in a fast-paced, deadline-driven environment
•Detail-oriented and able to accurately record and relay information
Available Schedules:
•Thursday - Sunday, 7am-6pm
•Friday - Monday, 7am-6pm
•Saturday - Tuesday, 7am-6pm
Benefits:
•Company-paid Medical, Dental, and Vision Insurance
•Company-paid Long-Term Disability and Life Insurance policies
•Short-term disability and voluntary life insurance options
•Generous PTO and Holiday Plan
•Opportunities for professional development and advancement
Posted Min Pay Rate: USD $20.00/Hr. Posted Max Pay Rate: USD $23.00/Hr.