Senske Services

Dispatcher -Lawn Care (Dallas HQ)

Coppell, TX

full_time

About This Job

Job Details

Description POSITION SUMMARY:

The Dispatcher is responsible for managing and coordinating schedules for our technicians and the company. In this position, you will be responsible for ensuring all appointments and client requests are handled professionally. This position will require you to communicate across departments and with clients daily. You will be expected to communicate using multiple communication platforms including Phone, email, text and chat.

Responsibilities

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Scheduling, rescheduling, canceling clients’ appointments as needed

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Sending mass messages to notify clients of service or due for next services

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Calling/ texting/ emailing a pre-notify message to our clients before next visits

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Answering/ phone availability throughout the shift

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Back up and support of other routing positions in case of staff shortages or peak hours

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Collaborate with team leaders, supervisors, and managers to identify and fill training gaps

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Run/ conduct intermittent training/ quizzes with supervisor to find the effectiveness of the training and process

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Utilize our CRM Software (Real Green)

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Stay up to date on company and branch practices and be able to effectively communicate our practices to other employees and/or clients

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Constant communication and engagement with the team and department on all scheduling and routing related information/needs

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Corresponding by using all company platforms and mediums for communication throughout the workday

Qualifications

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Previous experience in a dispatching or scheduling role

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Strong problem-solving abilities

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Ability to prioritize and multi-task

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Strong organizational skills

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Excellent communication skills

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Proficiency in Microsoft suite

The Perks

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Competitive Hourly Pay – Life is expensive! We believe in paying well.

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Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career – we promote from within!

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We recognize and reward great work!

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Do you want to work with your friend? We offer a referral bonus!

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Great trucks & equipment.

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Fun team celebrations year-round!

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Paid training from day 1.

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Affordable health care packages that include medical, dental, vision and life insurance.

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401K with company match, 7 Company Paid Holidays, plus 2 Floating Holidays that you can use for any day you wish, Paid Vacation (accrue 3.33 hours per month – up to a maximum of 1 week of vacation in your first year), plus an additional bucket of sick time!

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Dynamic, outdoor work environment.

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Winter season work!

Pay Range $18-$20 (Hourly)

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Dispatcher -Lawn Care (Dallas HQ)

About This Job

Qualifications

The Perks

Pay Range $18-$20 (Hourly)

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