Énergie P38 / P38 Energy

Dispatcher Delivery- Propane

LocationArnprior, ON
Job TypeFull-time

About This Job


Dispatcher Delivery- Propane



Emploi - Temps plein - Dispatcher



Branch office: Arnprior-Ottawa -Amprior Ontario K7S 3G7



Start: 2025-04-28



Schedule: Monday to Friday (Day)



Salary: 50 001$ - 60 000$



Description:

P38 Energy provides reliable and safe propane delivery to homeowners and businesses, accompanied by our trademark dedication to customer service.




Responsibilities: Primary Purpose of the Position:

Coordinate drivers’ delivery routes, plan deliveries, respond to customer inquiries, and keep the customer database up to date. Participate in assist management annual review.


MAIN MISSION


Primary Purpose of the Position:

Coordinate drivers’ delivery routes, plan deliveries, respond to customer inquiries, and keep the customer database up to date. Participate in assist management annual review.


TASKS & RESPONSIBILITIES


General Responsibilities:

The Dispatcher holds a supervisory role and may therefore be involved in various HR processes (employee follow-ups, vacation planning, employee departures). Thanks to their technical expertise, they also handle after-hours customer calls and contribute to employee onboarding and training.


Role 1: Dispatching Customer Visits

Plan deliveries and maintain the customer database.

Assign driver routes: prepare and create schedules based on delivery addresses.
Modify routes as necessary.


Role 2: Responding to Customer Calls

Provide information to customers regarding delivery.
Create new customer profiles.
Provide support to the accounts accounting department.


Role 3: Customer Follow-Up

Serve walk-in customers in the showroom and manage propane bottle/vehicle refills.
Review delivery feedback.
Follow up on trucks maintenance and repairs.


POSITION CHALLENGES & INTERESTS


Efficiently coordinate the movement of the company’s fleet within a designated territory. Plan deliveries, organize schedules and routes, and ensure all necessary data is collected and recorded to update the client database for operational tracking.


COOPERATION & COORDINATION

Delivery Team
Accounting Department
Management




Requirements: REQUIRED SKILLS


Knowledge:

Proficiency in computer tools (Office suite, maps, GPS software, etc.)
Propane certifications
Route dispatching
Delivery efficiency and route optimization


Technical Skills:

Customer service management
Interpersonal communication
Stress management


Behavioral Skills:

Effective communication
Organizational skills
Analytical thinking and synthesis
Problem-solving
Autonomy and resourcefulness




Advantages:

Continuous training
Group insurance coverage
Long Term Disability Insurance
Dental insurance
Life insurance
Employee discount
Pension plan

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