Director- Cybersecurity Operations

OUC - The Reliable One, is presently seeking a Cybersecurity Director to join the Digital Technology division. At OUC, we don’t just work – we’re building a bright future of innovation and transformation for future generations.

We are seeking a visionary and results-driven professional to lead enterprise-wide digital initiatives and oversee all aspects of cyber operations. This strategic leadership role is critical to executing our newly developed cyber operations strategy and ensuring a secure, scalable, and high-performing technology environment.

This position is strategic in nature, ensuring the right leadership is in place to execute the mission of our cyber operations team. With a newly developed cyber strategy ready for execution, this leader will bring the vision, experience, and drive to bring it to life—while also shaping the future of our digital transformation journey.

OUC is an industry leader and the second largest municipal utility in Florida, committed to innovation, sustainability, and our community. OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable, reliable services and solutions.

Click here to learn more about what we do.

Key Responsibilities:

Incident Response & Operational Excellence

- Provide strategic oversight of operations, ensuring effective monitoring, detection, and incident response aligned with ITIL best practices.

- Direct coordinated incident response efforts across technical and business units, ensuring timely resolution and continuous improvement through post-incident reviews.

- Drive standardization and automation across monitoring, detection, and response capabilities

- Monitor and audit security SOPs, infrastructure, and network architecture to ensure compliance with standards and policies.

- Lead and partner to report on the organization’s security posture through monthly updates and varying leadership forums.

Planning & Project Execution

- Oversee the design and implementation of cyber strategies and solutions that will ensure secure and stable connectivity for all solutions, infrastructure and platforms.

- Oversee the deployment, integration, and optimization of security technologies and threat intelligence platforms.

- Continuously assess and recommend innovative technologies and best practices to enhance the security posture.

- Effectively manage multiple high-priority projects from initiation through closure.

Strategic Leadership & Team Development

- Lead the maturity and execution of OUC’s multi-year cyber operations strategy

- Build and scale a high-performing security team through strategic hiring, mentorship, and development.

- Collaborate with cross-functional leaders to align security operations with enterprise goals and objectives, while ensuring smooth day-to-day operations.

- Deliver actionable insights and performance reporting to executive stakeholders, translating operational metrics into business outcomes and risk reduction.

Risk & Governance

- Partner with the cyber risk governance organization to develop and maintain governance frameworks, policies, and playbooks in alignment with NIST CSF and enterprise risk management strategies.

- Lead and partner on internal and external audit readiness, maintain the cyber risk register with key risk indicators (KRIs), and serve as the primary liaison for audit activities.

- Define, track, and report on KPIs to measure operational efficiency, risk reduction, and client value realization.

- Maintain alignment with enterprise-wide risk mitigation strategies and track progress across domains

Cybersecurity Culture & Awareness

- Partner to embed cyber awareness and best practices across the enterprise.

- Drive cultural, technical, and process changes to foster a cyber risk-aware workforce.

- Lead enterprise-wide engagement to promote security-first thinking and ensure alignment with business and compliance goals.

The ideal candidate will have:

- Bachelor’s degree in Computer Science, Information Technology, or a related field.

- 10+ years of progressive experience in digital and technology leadership.

- Proven experience leading cyber operations and implementing enterprise-scale security strategies.

- Strong background in IT architecture, system design, and secure delivery models.

- 5+ years of formal supervisory experience managing diverse technical and security teams.

- Deep understanding of cybersecurity frameworks, risk management, and compliance.

- Excellent communication, leadership, and decision-making skills.

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes to cite a few:

- Competitive compensation

- Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.

- OUC’s Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account

- Generous paid vacation, holidays, and sick time

- Paid parental leave

- Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities

- Wellness incentives and free access to all on-site OUC fitness facilities

- Access to family-oriented recreational areas

- Paid Conference and Training Opportunities

- Free downtown parking

- Hybrid work schedule

Click here to view our Benefits Summary.

Salary Range: $164,000- $205,000 annually (commensurate with experience)

LOCATION: Reliable Plaza: 100 W. Anderson St. Orlando, FL 32801

Please see below a complete Job description for this position.

Job Purpose:

Leads transformative, cross-functional efforts to scale and drive efficiencies and to deliver operational excellence, in support of the organization alignment to the corporate strategic vision. Reports to Vice President, Digital & Technology and collaborates with Digital & Technology teams, Transformation teams and other business units within OUC.

Enables architectural excellence to drive business transformation efforts inclusive of evaluation and selection of the software and hardware components through a balanced approach. Manages performance, availability, and scalability of systems. Ensures a strong team environment focused on delivery of a stable and reliable technology foundation.

Primary Functions:

- Directly manage separate teams focused on delivering high quality results within one or more major technology disciplines: strategy, software development, operations, engineering, development services, quality engineering, information security, and compliance;

- Collaborate with internal and external partners to deliver methods, procedures, practices, documents and results to increase reliability and usability of technology while optimizing costs and return on investment;

- Envision, develop and communicate strategies, plans, and goals for the business unit;

- Lead large scale technology transformations, emphasize change management and collaboration with stakeholders to ensure service delivery and user adoption of technology;

- Deliver results based upon annual financial goals, department goals and management requests;

- Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency for a program, project and/or practice area;

- Provides leadership in technology best practices; Analyze information and evaluate results to choose the best solutions and solve problems;

- Work directly with outside vendors to negotiate services and product agreements; Establish Service Level Agreements (SLAs) for internal team and external vendors and metrics for performance assessments;

- Drives initiatives and team performance to achieving key service and department performance indicators;

- Oversee the evaluation of new technologies, techniques, and tools; Report status and issues to senior technology management team;

- Contribute to the establishment, evolution and continued compliance with standard practices and processes within the disciplines;

- Ensure adherence to technology policies and comply with all security controls and that all work products meet quality standards and risks/issues are effectively managed;

- Participate in periodic Disaster Recovery (DR), Business Continuity Planning (BCP) and various regulatory/compliance testing and reporting;

- Manage and lead a staff of direct and indirect reports to provide direction of day-to-day activities towards accomplishing the department’s strategic plan including, but not limited to, employee coaching, development, and performance evaluation;

- Evaluate and align talent to current and future business needs; mitigate talent risks;

- Maintain effective business unit work groups and leadership team; foster a culture of respect and continuous learning;

- Develop, measure, and take action on performance metrics for teams and individuals within the business unit; communicate performance expectations, support staff professional goals, and brief all related issues, initiatives, and actions, risks or concerns with Leadership;

- Manage selection and promotion procedures including reviewing applicants and interviewing potential new employees to select candidates for open positions within the business unit;

- Develop the annual operating and/or capital budgets for the area; ensure that operations are managed within authorized budgets; advise, develop, review and approve budgets, plans, and business goals;

- Performs other related duties as assigned.

Technical Requirements:

- Working knowledge of all, but not limited to the following:

- Proficient in latest technology for IT systems and management;

- Through understanding of IT and practical applications to support the company goals;

- Analysis, implementation and evaluation of IT environments and their specifications;

- System design and architecture;

- Technical Delivery and Support Models including related implementations;

- Project management methodologies.

- Familiarity with all, but not limited to the following:

- Corporate Software Applications: CIS, ERP, GIS, CRM;

- Security monitoring, analysis and forensics tools;

- Network monitoring and analysis technology;

- Charts, diagrams, and Architectural diagrams;

- Risk assessments;

- Technical reports;

- Agile methodologies;

- Budgeting and Resource Planning;

- Vendor and Contract Management;

- Performance Management;

- Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws;

- Preparing and delivering presentations to senior leadership;

- Identifying strategic needs and developing departmental strategic plans and goals;

- Developing and maintaining capital and operational budgets.

- Effective written, verbal, and interpersonal communication skills;

- Technical management skills through the delivery lifecycle including planning, transitions and dependencies and managing any 3rd parties involved;

- Ability to:

- Meet aggressive deadlines while remaining flexible to the needs of the business.

- Demonstrate a proactive attitude and always take the initiative in ensuring projects are delivered on time and to the expected quality.

- Keep pace with the latest thinking and new technologies

- Communicate effectively with variety of stakeholders and gain alignment, and/or influence required action

- Evaluate data and make or recommend informed strategic and tactical decisions;

- Balance focus on big picture while ensuring delivery at the day-to-day detail level.

Education/Certification/Years of Experience Requirements:

- Bachelor’s degree in Computer Science, Information Technology, or directly related field of study from an accredited college or university;

- Minimum of ten (10) years of digital and technology experience, to include:

- Experience implementing a wide range of technology solutions (both on premise and cloud);

- Experience formulating and implementing a high-level technology strategy and road maps including establishing governance models, standards, architecture frameworks and policies;

- Experience leading enterprise-scale technical projects, initiatives and change management;

- Five (5) years of formal supervisory and leadership experience in a technology setting managing diverse teams;

Working Conditions:

This job is performed primarily in an office work environment. This job may occasionally work in confined spaces. This job occasionally requires call outs and/or extended work hours, including evenings, weekends, and/or holidays.

Physical Requirements:

This job consists of sitting, walking, standing, and may lift up to twenty (20) pounds, bending/stooping, and repetitive motions. This job requires constant speaking and hearing, writing, typing, and detailed inspection.

OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, sex, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.

EOE M/F/Vets/Disabled