Digital & IT- Telecom Lead (S)

Overview

About Fairweather

Fairweather is a premier service provider based in Alaska, specializing in delivering high-quality solutions in remote and Arctic environments. Guided by a mission rooted in safety, integrity, and operational excellence, Fairweather supports critical industries with dependable services tailored to harsh and challenging conditions. The company fosters a dynamic, inclusive work environment where employees are equipped with the tools, training, and support they need to thrive and succeed.

Why Work for Fairweather

- Competitive Compensation & Benefits: Industry-aligned pay and a robust benefits package.

- Supportive Culture: Team-oriented environment focused on collaboration and mutual success.

- Career Development: Opportunities for training, advancement, and professional growth.

- Safety Commitment: Strong focus on employee well-being and workplace safety.

Total Rewards & Benefits

- Medical Coverage: Comprehensive Federal Employee Health Benefits (FEHB), including medical, dental, and vision plans.

- Retirement Savings: 401(k) retirement plan with up to 4% company match.

- Insurance Protection: Includes short-term and long-term disability, life insurance, and optional supplemental coverage.

- Employee Assistance Program (EAP): Access to free counseling and support resources.

- Paid Holidays: Observance of all major federal holidays.

- Flexible Spending Accounts (FSAs): Options for health and dependent care expenses.

Description

The Telecom Lead will report to the IS Operations Manager and is accountable for implementing and maintaining a stable, secure and efficient network infrastructure, ensuring seamless connectivity and communication for all users in Alaska with critical focus on meeting requirements for production operations and operations technology.

This position is responsible for collaboration with all departments to meet the Network requirements of our Anchorage office and Data Center, North Slope Activity, our winter field work as well as upcoming construction se3asons and moving into our production facility. This position will also collaborate closely with Telecom engineering within the Development team as the architect and rollout the permanent facilities and to ensure a smooth transition from engineering to operations.

The Telecom Lead is responsible for developing a system performance monitoring process that would support in diagnosing and resolving network issues, optimizing performance, and upholding security standards. This role will also be responsible for ensuring Alaska infrastructure meets or exceeds the minimum requirements as per the relevant Management System (SMS) Operating Standards and Core Business Processes. This role will work collaboratively with the wider Alaska IT team in providing technology requirements to enable the business.

Key Accountabilities

Network Accountability

- Ensure a robust, functional and efficient network infrastructure for the Alaska Business Unit (BU).

- Manage a technical team to ensure timely resolution of regional Network incidents & requests

- Deliver requirements to enable Alaska production operations to maintain high uptime operations.

- Proactively monitor the regional firewall to minimize risks of unathorized equipment connections and user access.

- Identify and recommend improvements to regional infrastructure that are aligned with IS strategy

- Ensure timely resolution of regional Firewall incidents & requests

- Conduct site field visits, ensuring environment is functioning as expected

- Responsible for following the change management process

- Perform network configuration, routine network maintenance checks and troubleshooting

- Monitor and manage switches, firewalls, controllers, and other network devices

- Lead network upgrades and installations

Team Leadership

- Effectively manage technical team delivery

- Ensure team is aware and complies with applicable SMS Operating Standards and Core Business Processes

- Delegate deliverables across direct reports to ensure high level of delivery

- Develop team members through on the job deliverables, special projects and relevant technical training

- Track KPIs for team and network

Process & Procedure

- Update and maintain network documentation, diagrams, and configuration repositories Firewall Maintenance, Palo Alto

- Ensure Alaska team has created and maintains regional process and procedures with alignment to SMS

- Maintain project portfolio and look for opportunities to continuously improve

- Adhere to and help enforce network security policies

- Involved in the configuration and deployment of new network devices and systems

Formal Qualifications

- Team lead experience in large global company

- Bachelors degree in computer science

- Applicants must be eligible and authorized to work in the United States and must have their employment eligibility verified by a completed Form I-9.

- CCNP Certification

- Must have strong experience with Cisco switching and routing, basic networking protocols and systems including TCP/IP, DNS, DHCP, VLANS, Wireless, 802.11x.

- Experience with SDN, ISE, DNA and project management.

Skills / Technical Competencies

Essential

- Ability to troubleshoot network, firewall Strong experience in:

- VMware

- Citrix XenApp, XenDesktop

- Windows Server 2012 & 2016

- SCOM & SCCM

- Ability to develop plans to deliver business requirements on time, at a high standard and within budget

- Strong self-motivation and initiative to pro-actively support stakeholders and resolve issues.

- Strong leadership skills to develop and hold accountable direct reports

- Excellent people skills and ability to multi-task in a demanding environment.

- Desire and ability to work as part of a global team

- Ability to participate in after hours work and rotational on-call

Highly Regarded

- Strong problem-solving and analytical skills

- Ability to prioritize tasks and handle multiple assignments simultaneously

- ITIL v3 (or higher) Foundations Certification

- Experience with Powershell Scripting, Active directory users & computers, Azure, AWS, Service-Now, Office 365

- Commissioning of development systems into production

- SQL/Oracle database administration

- Mobile Device Management Administration

- Experience with Netscalers, PowerShell Scripting, Office 365, NetApp, firewall configuration, Appsense

- Strong understanding of Cyber Security best practices (eg; role-based access control)

Experience

Essential

- Minimum of 7-10 years' experience in a Corporate IT position, with 5+ years leading a team

- delivering end user support in Remote, onsite and over the phone scenarios

- Working with remote Vendor support and on-site consultants

- Maintaining Knowledge Articles

- General knowledge of network design principles, models, and best practices

- Familiarity with Cisco IOS and PaloAlto PANOS

Highly Regarded

- Previous experience working in an Oil & Gas Environment Reasonable Accommodation

Fairweather provides reasonable accommodations to all qualified individuals with disabilities, as required by applicable laws.

- Note :

This job description is not a contract and may be modified at any time. Employees are expected to follow other job-related duties as assigned. All responsibilities listed are considered essential functions and requirements, and reasonable accommodations will be made where necessary.