Location: Hybrid, Newark, DE , required minimum of 2 days a week in the office.
What makes us great:
At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.
Your role in our success:
The Desktop Engineer role will manage and enhance the desktop engineering environment, ensuring an excellent user experience and alignment with industry best practices. This role will oversee large-scale projects, such as Windows 11 upgrades and endpoint management for 1,500+ laptop/desktop devices and 1500+ mobile devices, while ensuring CIS compliance, asset integration, and effective patch management. Additionally, this role will collaborate with Information Systems teams, provide mentorship, and apply cloud-based solutions to drive secure and efficient desktop operations.
What you'll be working on:
•Manages and supports the desktop engineering environment to ensure excellent user experience.
•Reviews and improves the desktop engineering environment to align with industry best practices.
•Serves as a subject matter expert (SME) for platforms such as Microsoft Intune, SCCM, Windows Autopilot, and Active Directory Group Policies.
•Oversees the integration of Microsoft Intune, SCCM, and other endpoint management systems with ServiceNow to enhance asset management (hardware and software).
•Acts as SME for the Windows 11 upgrade project, affecting 1,500+ devices and achieving CIS Level 1 compliance.
•Manages the proper controls, compliance reporting, and oversight of 1,500+ corporate mobile devices.
•Ensures effective endpoint patching, vulnerability management, and compliance reporting, while recommending improvements to patch management processes.
•Develops secure desktop images, lead software decisions, create software packages, and manage deployment for 1,500+ devices and users.
•Manages application deployment, packaging, and upgrades to users. Develop and leverage scripting when required.
•Collaborates with Information Systems teams to maintain client and server technology standards.
•Provides guidance, mentorship, and technical expertise to technology staff.
•Troubleshoots and resolves incidents and problems independently and collaboratively.
•Applies expertise in cloud-based technologies and solutions.
•Creates and maintains operational and support documentation for the client and server environment
Who you are:
•High school diploma required, Preferred, bachelor’s degree in computer science
•Three (3) years of relevant experience in:
• Migrating enterprise migrations to Windows 11.
• Vendor relations and support
• CIS Level 1 benchmark for Microsoft Windows Desktop
•Six (6) years of relevant experience in:
• Leading the support (at a SME level) of platforms such as in Microsoft Intune, System Center Configuration Manager (SCCM), and Windows Autopilot managing Active Directory and related Group policy management at an enterprise level.
• Experience required in Microsoft Entra ID (Azure AD)
• Mobile device management platforms (cloud based and on-prem)
• Microsoft client device Operating Systems (Windows 10, 11, MacOS)
• Troubleshooting Tier 2 and Tier 3 desktop challenges in the enterprise
• Design and architecture of systems and solutions with the emphasis on shifting to cloud-based solutions
•Microsoft Intune, System Center Configuration Manager (SCCM), and Windows Autopilot, Microsoft Entra ID (Azure AD)
•Excellent troubleshooting skills
•Strong verbal and documentation skills
•Skilled in verbal and written communication, and interpretation of unclear instructions or information
•Skilled in public speaking and the ability to tactfully deliver accurate and understandable counsel in response to inquiries or complaints
•Excellent time management skills with a proven ability to meet deadlines
•Excellent interpersonal and customer service skills.
•Ability to establish and maintain effective working relationships
•Ability to express oneself clearly and concisely, orally or in writing Ability to analyze data, exercise good judgment, prepare reports, and maintain supporting records
•Ability to manage multiple, complex issues and prioritize project concurrently
•Ability to stylistically adapt communication (oral and written) based in the audience
•Ability to plan, organize and supervise multiple staff
•Ability to work independently as well as in a diverse work environment
Benefits/what’s in it for you?
•Flexible work arrangement
•Fantastic opportunities for career growth
•Cooperative, supportive and empowered team atmosphere
•Annual bonus and salary increase opportunities
•Monthly recognition events
•Endless wellness initiatives and community events
•Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
•Paid time off, holidays and a separate bank of sick time!
Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com
Newark, DE
Full-time
