Data Entry / Call Center Clerk

We are looking for a full time data entry/ call center clerk to join our team.

The successful candidate will be responsible for accurately and efficiently processing client data in internal applications, ensuring data quality and accuracy. The candidate will play a crucial role in maintaining the integrity of user access information and providing support.

Responsibilities for data Entry

- Retrieving data entry assignments

- Inputting data from various source documents into the computer system

- Ensuring accurate entry of data

- Maintaining a high level of precision and cross-verifying entered data to prevent errors

- Reviewing and confirming information in source documents to identify data entry errors

Responsibilities for Call Centre

- Handles inbound/outbound customer, vendor calls

- log all calls into customer database

- provide a high level of personalized customer service

- update databases with changes and status of each customer or prospective customer

- arrange the dispatch of services

Skills:

- Proficient knowledge of data entry procedures

- Familiarity with computer equipment, database, and email applications in a Microsoft environment (e.g., Outlook)

- Keyboarding skills at a minimum of 50 words per minute

- Excellent alpha/numeric data entry skills for inputting and verifying data from source documents

- Ability to follow established procedures and instructions

- Strong organizational skills to prevent document misplacement

- Interpersonal and communication skills for effective collaboration with team members and information sharing.

Requirements/ SKILLS

High School Diploma

Bilingual (French and English, ), an asset

Excellent telephone manner

Excellent Communication skills

Team Player

Previous Call Center Experience an asset

Job Type: Full-time

Job Type: Full-time

Pay: $17.60-$18.00 per hour

Work Location: In person