Harnois Énergies

Cutomer Relation Agent

Saint-Thomas, QC

full time

On-site

Oil and Gas

About This Job

Are you good at solving problems, empathetic, and able to turn dissatisfaction into a positive experience? We’ve got the job for you! As a Customer Relations Agent, you’ll be at the heart of managing complex complaints. You’ll work with multiple teams to find effective, fair, and human-centered solutions, while providing thoughtful follow-up to our clients.

Harnois Énergies, that’s truly us!

Your future responsibilities as a Customer Relations Agent:

•

Respond to dissatisfied clients by phone or email regarding the company’s products, services, or policies;

•

Propose and implement corrective actions to ensure customer satisfaction;

•

Maintain thorough documentation and follow up on cases in collaboration with internal stakeholders;

•

Support continuous improvement by contributing to the analysis of recurring complaints and participating in governance meetings.

We offer plenty of great benefits for you as an Customer Relations Agent

•

A competitive benefits package, including collective RRSP, group insurance, and corporate discounts;

•

A fuel discount card;

•

An advantageous vacation program;

•

Access to a health and wellness program, including a fully equipped gym;

•

Company-organized social activities;

•

A friendly and relaxed atmosphere.

To be a Customer Relations Agent, you’ll need

•

Bilingualism (English is required in order to communicate with our English-speaking clients);

•

The ability to conduct effective negotiations to reach mutually beneficial agreements;

•

The ability to understand customer concerns and respond with calm and professionalism, even in sensitive situations.

Want to join Harnois Énergies as a Customer Relations Agent? Apply now on our Careers page!

A company that invests in its employees, that’s truly us. Harnois Énergies.

•

The job title presented may differ slightly from the internal title to align with commonly used industry terminology.

Similar Jobs