Customer Support / Inside Sales

Signicast is the industry’s leading investment casting manufacturer. Through the hard work and dedication of our employees, we satisfy our customer's needs by safely delivering a quality product on-time, at a competitive price. Working at Signicast means becoming part of a world-class company. With industry-leading Total Rewards package and the potential to grow your career with us. Signicast doesn’t just invest in you— we help you invest in a future!

You will be responsible for meeting a high level of customer satisfaction and knowledge within the customer-assigned markets. You will develop strong relationships with customers and connect with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of our solutions according to customer needs, and improve the entire customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This list of duties and responsibilities is not all-inclusive and may be expanded from time to time to include other duties and responsibilities, as management may deem necessary.

- Comply with all safety and health guidelines, quality standard practices/procedures, and housekeeping standards

- Provide world-class customer support by identifying issues, devising solutions, and accepting ownership of the results

- Build long-term and mutually beneficial relationships with existing and new customers at all levels of the assigned customer’s organizations

- Develop and maintain an in-depth knowledge of the assigned customers, market challenges, behaviors, market trends, and opportunities

- Coordinate the involvement of company personnel, including support, service, and management resources in order to meet customer performance metrics and customers’ expectations

- Conduct regular off- or on-site business review meetings with customers

- Communicate the progress of monthly/quarterly customer initiatives to internal and external stakeholders

- Proactively lead assigned customer planning and forecast processes

- Assist with high-severity requests or issue escalations as necessary

- Actively engage in customer negotiations, due diligence, strategy, and other business and customer development requirements

- Maintain consistent communication and timely follow-up with customers and be available and responsive to their real-time needs

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

This position requires at least an associate’s degree or a demonstrated educational or training path toward professional growth. Must possess good computer skills and be able to learn new skills as needed. Minimum of five years of experience in large/strategic customer management. Experience in the manufacturing industry is preferred, not required.

Benefits: Our Total Rewards program offers world class benefits for this full-time position:

- Medical Insurance-PPO & HDHP HSA within 61 days of your start date

- Dental & Vision insurance

- Wellness Program

- Life Insurance

- Short-term & Long Term disability

- Paid vacations plus 10 paid Holidays

- Quarterly Performance Bonus

- 401k Matching up to 5.5%

- Tuition Reimbursement

- On-site Fitness center (Hartford & Brown Deer Only)

- On-site Chiropractor (Hartford Only)

Signicast offers a breadth of opportunities from career development planning to help our employees grow into their next position through individualized planning and training to in-depth leadership development for our next generation of leaders.

Signicast is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.