Customer Support Associate- Amarillo, Texas

At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits. Benefits offered include:

Hourly rate: $18.00 - $19.00 based on experience. Bilingual ( Spanish-English ) Differential Pay

following completion of a bilingual assessment-

Atmos Energy is seeking Customer Support Associates for our Customer Contact Centers in Amarillo and Waco.

– Forbes Magazine

Forbes Magazine

- Dallas Morning News

- Mississippi Business Journal

- Dallas Chapter of the American Society for Training and Development (ASTD)

Responsible for performing basic customer support activities including billing review and adjustment, service order creation and emergency call handling. Maintains working knowledge of Atmos Energy customer service policies, procedures, and systems.

Minimum Requirements

Educational/Experience Level:

A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED); and successful completion of the Customer Service Assessment, demonstrating communication and customer service skills.

Communication Skills:

Requires excellent verbal and written communication skills.

Numeric Skills:

Requires the ability to perform basic addition, subtraction, multiplication, and division.

Computer Skills:

Requires intermediate computer skills for data entry, reference and/or retrieval tasks.

Previous experience with a Customer Information System is a plus.

Work Conditions:

Works in an indoor environment.

Occasionally requires performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting. May require sitting for long periods of time.

Other Requirements:

As a safety-sensitive position, pre and post-employment screenings, including but not limited to drug testing as outlined by the Department of Transportation and Pipeline Hazardous Material Safety Administration are required.

Atmos Energy Corporation, an S&P 500 company headquartered in Dallas, is the country’s largest natural gas-only distributor. We safely deliver reliable, affordable, efficient, and abundant natural gas to more than 3 million distribution customers in over 1,400 communities across eight states located primarily in the South. As part of our vision to be the safest provider of natural gas services, we are modernizing our business and infrastructure while continuing to invest in safety, innovation, environmental sustainability, and our communities. Atmos Energy manages proprietary pipeline and storage assets, including one of the largest intrastate natural gas pipeline systems in Texas.

Customer Service