Customer Service Technician

Monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non-outage work for first responders, talk with customers to determine power issues they are having.

What are the top (at least 3 if possible) “must have” skill sets (technical/functional)

which are required?

1) multi-tasking (handling changing priorities constantly)

2) computer based skills (all Windows applications, typing, etc.)

3) good customer service skills (talking to customers)

4) data analysis (review multiple information sources to determine appropriate action)