Customer Service Support

Company Description

Korea Zinc is the world’s leading non-ferrous metal smelting company, processing over 1.2 million tons of 18 different metals annually, including zinc, lead, silver, indium, and other critical materials essential to advanced industries. With world-class refining technology and advanced environmental management systems, Korea Zinc delivers high-purity metals while minimizing the environmental footprint. The company is driving a shift towards a circular, low-carbon economy by focusing on renewable energy, green hydrogen, secondary battery materials, and resource recycling. Through these efforts, Korea Zinc strengthens global supply chain resilience and creates long-term sustainable value.

Role Description

- This is a full-time on-site role for a Customer Admin located in the Elgin / Chicago Area.

- Fully own the day-to-day supply chain operations for key accounts, including KYC onboarding, logistic scheduling, customer Q&A, inbound paperwork, plant workflow management, settlement and billing, in a timely manner

- Support critical decision making such as procurement volume, pricing, warehouse coordination, demand forecast, agreement duration, etc.

- Develop and maintain dashboards, KPIs, and scorecards to monitor forecast accuracy, inventory health, and service levels

- Optimize workflow in internal ERP system, accounting system, as well as with external reporting

Qualifications

- Bachelor’s degree in Supply Chain Management, Business, Finance, Economics, or a related field

- 0–3 years of experience in account service, demand planning, supply chain analytics, or financial planning.

- Proficiency in Excel and experience with planning tools (e.g., Razor, NetSuite, Power BI).

- Strong analytical and quantitative skills; ability to synthesize data from multiple sources; strong attention to detail and analytical skills

- Knowledge and passion about recycling / circular economy / non-ferrous metal and related industries