Customer Service Representative & Receptionist

Join a Company That Builds More Than Metal!

At Alternative Design Manufacturing & Supply, Inc. We’ve been shaping solutions since 1987. As a fast-growing metal fabrication company, we take pride in delivering innovation, precision, and quality to industries nationwide. But what truly sets us apart is our culture. We don’t just build metal products; we build partnerships, careers, and a workplace where people thrive.

We are seeking a Customer Service Representative & Receptionist to serve as the first point of contact for our customers, visitors, and callers. This role plays a vital part in supporting our Sales team and ensuring every customer interaction reflects the professionalism, care, and quality that defines our company.

If you’re detail-oriented, personable, and eager to contribute in a dynamic environment, we’d love to hear from you.

What You’ll Do

- Serve as the first point of contact for customers and visitors by phone and in person, delivering a positive and professional experience.

- Respond to inquiries about products, services, orders, quotes, delivery schedules, and warranty issues, ensuring accurate and timely communication.

- Accurately process and manage customer orders and quotes, keeping records of interactions, inquiries, complaints, and resolutions.

- Resolve billing or service concerns with excellent customer service skills and escalate issues to the appropriate department when needed.

- Contact customers regarding order updates, claims, or other follow-up actions.

- Notify Sales Representatives of new accounts, quotes, order status, and delivery details.

- Act as a communication link between the Sales team and other departments, ensuring collaboration and smooth workflows.

- Provide administrative support to the VP of Sales & Marketing and assist with departmental projects as assigned.

- Professionally answer, route, and manage incoming calls; take accurate messages or direct to voicemail when necessary.

- Answer general questions about the company and provide directions, address details, and other information to callers or visitors.

- Maintain front office organization, including greeting guests, managing office supplies, and ensuring a professional reception area.

- Maintain supply of employment applications and assist with distribution as needed.

- Demonstrate strong interpersonal skills by working effectively with colleagues at all levels and fostering a positive, team-oriented environment.

- Uphold confidentiality and handle sensitive business or personnel information with discretion.

- Perform additional administrative duties and special projects as assigned.

What You Bring

- 2–4 years of customer service or administrative experience preferred.

- High school diploma or GED required; additional education or training is a plus.

- Strong written and verbal communication skills with a professional and approachable style.

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

- Excellent organizational and time management skills with strong attention to detail.

- Ability to remain calm under pressure and resolve issues effectively.

- A collaborative, team-first attitude with a commitment to providing outstanding service.

You’ll Thrive Here If You Are…

- Friendly, approachable, and solution-oriented

- Detail-driven with a commitment to accuracy and follow-through

- Comfortable handling multiple tasks and priorities in a fast-paced setting.

- Comfortable using technology and learning new systems.

- Confident interacting with all levels of the organization, from customers to executives.

- Professional under pressure, with a positive and adaptable mindset.

What We Offer

- Competitive compensation

- Health, dental, and vision insurance

- Paid time off and holidays

- A supportive, team-focused culture

- Opportunities for growth and professional development

Ready to Join Our Team?

If you’re passionate about delivering outstanding customer experiences and want to be part of a company that values people as much as performance, we’d love to hear from you.

Apply today by sending your resume to vanessa@altdesign.com

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

- Dental insurance

- Health insurance

- Life insurance

- Paid time off

- Vision insurance

Education:

- High school or equivalent (Required)

Experience:

- Customer service: 2 years (Required)

Ability to Commute:

- Siloam Springs, AR 72761 (Required)

Work Location: In person