Chesapeake Utilities Corporation

Customer Service Rep I Propane

Shallotte, NC

Full-time

About This Job

Position: Propane Customer Service Representative

Location: Shallotte, NC

What makes us great:

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

What’s in it for you:

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Competitive base salary

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Fantastic opportunities for career growth

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Cooperative, supportive and empowered team atmosphere

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Annual bonus and salary increase opportunities

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Monthly recognition events

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Endless wellness initiatives and community events

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Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!

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Paid time off, holidays and a separate bank of sick time!

What you’ll be working on:

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Assist customers in the showroom.

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Collect and reconcile cash.

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Prepare daily reports and bank deposits.

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Prepare work orders to be dispatched to operational personnel.

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Print, reconcile and distribute reports and calculations.

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Perform other related functions as assigned by the District Manager or Customer Service Manager.

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Charge customer accounts for services rendered such as deliveries of propane, labor and parts.

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Issue credits and adjustments when necessary.

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Review figures to ensure proper accounts are being charged and billing is correct.

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Reconcile daily payments that are received through the mail and cash drawers.

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Reconcile all cash taken daily and prepare bank deposits.

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Receive and transmit information to and from service, installation and delivery personnel.

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Enter changes on customer's accounts

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Prepare credit history checks for prospective customers.

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Maintain customer and vendor files and store batches and reports.

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Type correspondence.

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Attend training seminars.

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Order office and computer supplies.

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Maintains good customer relations.

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Interprets, monitors and implements company policies, as they pertain to customer service.

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Involvement with Public Assistance Programs.

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Keeps abreast of any changes in documentation requirements, methods of payment and reconciliation of accounts in regards to Public Assistance programs and implements procedure for handling accounts and monies.

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Maintains and processes deposits.

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Review budgets to determine the need for increasing budget amounts.

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Assist in preparation of the customer budgets.

Who you are:

2 years clerical or customer service experience within a call center environment is preferred.

Knowledge/Skills/Abilities:

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Excellent written and oral communication skills.

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Bilingual a plus.

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Experience handling cash is required.

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Good math aptitude, collection techniques and some account knowledge.

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Strong computer aptitude and skills preferred.

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Experience with MS Office and other call center technologies.

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com