Customer Relations Representative

ebm-papst Inc.

Job Description

Department: Customer Relations

Job Title: Customer Relations Representative

Summary: This position is responsible for communicating with customers regarding the companies’ products and services.

Essential Functions of the Job: The essential functions of the job require the person, with or without reasonable accommodation, to perform the following:

- Enter, maintain, and review sales orders as received from OEM customers and authorized distributors. Verify price and delivery and maintain files for orders.

- Communicate with customers on new and existing orders and any special requests. Answer inquiries on deliveries, lead times, pricing (at assigned level), and order status.

- Back-up for team members who are out of the office or unavailable.

- Review Open Order Report on a weekly basis. Monitor open order status to make sure customers are ordering within lead times and we are shipping as promised.

- Process sample requests for customers.

- Cooperate with engineering and planning on customer’s projects.

- Responsible for following prototypes.

- Daily review of Past Due Request Date report

- Daily Past Due review

- Work with RMA Coordinator for efficient processing of returns and replacement orders. Authorize credit on RMA’s and invoices to $1,000.

- Resolve billing and shipping errors.

- Be the key contact for the outside sales force and keep them informed of all activity. Keep track of projects.

- Help the outside sales force sell our product line and advise them of new opportunities.

- Keep the Customer Relations Manager informed of any areas of concern.

- Work with Purchasing to maintain expedite incoming shipments as needed.

- Use the following software programs while performing the job: SAP, Microsoft Excel and Word.

- Perform all other duties as assigned.

Recommended Education and/or Experience

Bachelors Degree in a related field; or minimum two years related experience; or combination of education and related experience.

All Employees are expected to:

- Follow the Employee Handbook policies and procedures and uphold organizational values.

- Contribute to building a positive work environment.

- Report for work consistently and on time.

- Report to supervision conditions or practices that are unsafe to ebm-papst and its employees.