Customer Experience & Dispatch Coordinator

At PowerTech, we don’t just maintain systems: we power progress. As a trusted provider of commercial, industrial, and residential maintenance, electrical, and generator services, we deliver reliable solutions that keep our customers up and running when it matters most. We’re more than just a team. PowerTech is a power house of innovation and reliability, driven by a mission to provide top-tier support to those who depend on uninterrupted power.

We’re a fast-growing company founded by entrepreneurs who value grit, innovation, and growth and built on the belief that people matter: our clients, our community, and most importantly, our team. At PowerTech, your skills are recognized, your ideas are heard, and your work makes a real impact. Join us and help drive the future of power solutions.

PowerTech is looking for a full-time Customer Experience & Dispatch Coordinator to be the face and heartbeat of our office operations. This partner serve as the vital link between our customers, field technicians, and internal teams. In this dynamic, fast-paced role, you’ll manage customer communications, coordinate scheduling and dispatch, and help drive a positive experience. You’ll ensure that every interaction reflects our company’s commitment to professionalism, quality, and accountability, while also supporting operational efficiency and identifying opportunities to enhance service delivery. This position is ideal for someone who thrives on organization, clear communication, and relationship-building. You’ll play a key role in helping our customers feel informed, supported, and valued while keeping the field and office aligned for seamless execution.

What We Offer:

- Company-paid medical insurance to support your health and well-being.

- Comprehensive dental & vision coverage available.

- Generous paid time off to recharge and relax.

- Six paid holidays for work-life balance.

- 401(k) with 4% company match to invest in your future.

- A thriving company that values integrity, hard work, and pride in a job well done.

- Career growth through hands-on training, professional development, and advancement opportunities.

- A collaborative and supportive environment where teamwork and continuous learning are encouraged.

What You Will Do:

- Step in as needed to respond to customer inquiries via phone, email, and in-person with professionalism and courtesy.

- Provide support in following up on open residential electrical estimates through outbound calls and emails.

- When appropriate, assist in identifying additional customer needs and sharing value-added service options.

- Ensure customer interactions and next steps are accurately documented when providing support to the team.

- Schedule and dispatch electricians to jobs, demonstrating strong understanding of labor, timelines, and resource allocation.

- Set up and maintain job types, templates, and forms, including estimates, invoices, checklists, and communications, to streamline workflows.

- Identify and bridge communication gaps to ensure clarity of requests, expectations, and timelines between office and field teams.

- Maintain accurate data in internal systems related to program services, generating reports as needed.

- Collaborate across departments to ensure efficient day-to-day operations and communication flow.

- Utilize Microsoft Office Suite and other digital tools to complete tasks efficiently.

- Participate in regular check-ins with leadership to discuss trends, challenges, and successes.

- Provide feedback on customer patterns, scheduling efficiency, and opportunities for service improvement.

Who You Are:

- Experienced in customer service, dispatching, or administrative coordination, ideally within a field service or trade environment.

- Customer-focused and proactive, consistently ensuring clear communication and seamless coordination across teams.

- Naturally skilled at building rapport and personalizing interactions to drive both satisfaction and results.

- Highly organized with exceptional attention to detail, ensuring accuracy in documentation and follow-up.

- Able to manage multiple priorities efficiently while maintaining focus on both customer care and sales initiatives.

- Accountable and self-driven: you take initiative, anticipate needs, and see tasks through to completion.

- Adaptable and eager to learn, seeking out information or training when challenges arise.

- Resilient under pressure and maintain a positive, professional attitude in fast-paced settings.

- Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and quick to learn systems such as ServiceTitan.

- A collaborative teammate who values open communication, feedback, and shared success.

- Committed to upholding our company’s standards of accountability, quality, and exceptional customer service.

What We Value

- Delivering stable, reliable, and high-quality work in every task.

- Responding positively to feedback, instructions, and constructive input.

- Asking thoughtful questions and seeking clarity to overcome challenges.

- Communicating proactively with leaders and peers about key updates or obstacles.

- Using time efficiently and taking initiative when workload allows.

- Offering help to colleagues and contributing to a team-first culture.

- Working with minimal supervision while demonstrating self-motivation and accountability.

- Maintaining dependable attendance, punctuality, and a strong on-site presence when needed.

- Approaching communication with respect, empathy, and professionalism.

- Fostering collaboration, trust, and a positive workplace environment.

- Embracing continuous learning and professional growth.

- Demonstrating sound judgment and problem-solving skills under pressure.

- Adapting quickly to shifting priorities or changing environments.

- Taking ownership of actions, outcomes, and contributions to company goals.

- Showcasing resilience, follow-through, and a solutions-oriented mindset.

Physical Requirements

- Ability to remain in a stationary position (e.g., seated at a desk) for extended periods of time.

- Frequent use of hands and fingers for typing, handling documents, and operating office equipment (e.g., computer, phone, copier, fax).

- Ability to move about the office to access files, supplies, office equipment, and assist visitors.

- Occasional lifting or moving of items up to 25 pounds (e.g., office supplies, packages).

- Clear vision and hearing required for reading documents, computer work, and communicating effectively in person and via phone.

- Ability to speak clearly and be understood in one-on-one conversations and during phone calls.

PowerTech is committed to providing equal employment opportunities in an inclusive and respectful workplace. We make all employment decisions based on qualifications, merit, and business needs without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, marital or family status, age, veteran status, disability, genetic information, political affiliation, or any other characteristic protected by applicable laws. PowerTech is proud to foster a work environment that values diversity and prohibits discrimination or harassment of any kind.