Critical Systems Technician IV - Electrical

Join a leading provider of mission-critical power solutions as a Critical Systems Technician IV, specializing in switchgear, based in Phoenix, AZ. This senior-level role is ideal for experienced professionals seeking to make a significant impact in the field of electrical systems for high-stakes environments. As the primary on-site contact, you will lead the start-up, commissioning, maintenance, and troubleshooting of advanced electrical equipment, ensuring reliability and performance for essential operations. The position offers the opportunity to work closely with a skilled team, contribute to project management, and support the growth of a dynamic and expanding market.

Responsibilities

- Lead start-up, commissioning, repairs, preventive maintenance, and troubleshooting of mission-critical electrical equipment, including switchgear, UPS, PLCs, batteries, monitoring equipment, and generators.

- Serve as the primary on-site contact, providing technical leadership and daily direction to team members and interfacing with contractors, vendors, and customers.

- Collaborate with sales and project management teams to review technical specifications, submittal packages, and ensure project requirements are met.

- Participate in factory witness testing, coordinate with factory project managers, and oversee resolution of punch list items both at the factory and on-site.

- Manage project schedules, staffing, and resources, reporting status updates and potential impacts to project margins to management.

- Coordinate site testing, third-party labor, and test equipment as needed, and resolve on-site technical issues in collaboration with factory and engineering teams.

- Conduct customer and field engineer training sessions on equipment and processes.

- Perform preventive maintenance services and respond to service calls as required.

- Supervise and mentor regional staff, including interviewing, hiring, training, and performance management.

- Travel regionally up to 30% of the time, with potential for increased travel as the market expands.

- Ensure all required site documentation is completed and secure final customer acceptance upon project completion.

- Facilitate communication between field and factory teams, sharing lessons learned and best practices.

Qualifications

- High school diploma or equivalent preferred; bachelors degree in electronics, electrical theory, or related discipline highly desirable. Equivalent work experience or military training accepted.

- Minimum 7 years of field repair or customer service experience with electrical, electro-mechanical, or electronics-related equipment, or equivalent military equipment experience.

- Three to five years of experience with mission-critical products and knowledge of critical power systems required.

- Proficiency in reading and interpreting one-line diagrams, blueprints, schematics, and construction drawings.

- Experience with job hazard analyses, methods of procedure, technical reports, and procedures.

- Strong written and verbal communication skills, with exceptional customer relations abilities.

- Demonstrated ability to train, influence, and motivate team members.

- Ability to make independent decisions and provide technical support to regional staff.

- Proficiency in Microsoft Word, Excel, and MS Project.

- NETA/NICET Level 2 or 3 certification is a plus.

- Valid state vehicle operator's license required.

- Must be a U.S. citizen.

- Ability to meet physical demands, including lifting 10-50 pounds, standing, walking, stooping, kneeling, and visual acuity requirements.

Offered compensation: $50/hr - $72/hr

Experience and License Requirements

- 3 to 5 years of experience with mission critical specific projects

- 7+ years of expeirence with UPS, Electrical, electro-mechanical or electronics related equipment

- Experience with critical power equipment including UPS, switchgear, PLCs, batteries, generators, etc

- Industrial Electrician