Credit/Collections Analyst

About the Role

We are seeking a Collections Specialist to join our Credit & Collections team. This role is responsible for contacting customers regarding past-due accounts, resolving payment issues, and supporting our company’s cash flow and financial health. The ideal candidate is detail-oriented, persistent, and professional in all communication. This position will report directly to the Credit Manager

Key Responsibilities

· Contact customers via phone and email regarding overdue invoices

· Monitor and manage aging reports for assigned accounts

· Collaborate with internal departments to resolve billing disputes

· Maintain detailed records of communications and payment arrangements

· Recommend accounts for credit hold or further collection action

· Prepare weekly reports for the Credit Manager

Qualifications

· 2+ years of experience in collections or accounts receivable

· Strong written and verbal communication skills

· Ability to remain calm and professional during difficult conversations

· Proficient with Microsoft Excel and accounting software (ERP systems a plus)

· Excellent time management and organizational skills

· High school diploma or equivalent required; associate degree preferred

Benefits

· Competitive salary

· Health, dental, and vision insurance

· Paid time off and holidays

· 401(k) with company match

· Opportunities for advancement and professional development

Job Type: Full-time

Pay: $21.00 - $30.00 per hour

Benefits:

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person