Smardt

Coordonnateur (trice) au département de service // Service Coordinator

LocationDorval, QC
Job TypeFull-time

About This Job


English version will Follow

Êtes-vous un professionnel bilingue à la recherche d'un nouveau défi? Aimez-vous offrir un excellent service aux clients?


Nous cherchons à embaucher un(e) répartiteur(trice) pour se joindre notre équipe de service dynamique. En tant que Coordinateur (trice), vous serez le premier point de contact pour les clients et les sous-traitants. C'est un environnement au rythme rapide, nous recherchons donc quelqu'un qui carbure à travailler sous pression.


À quoi ressembleront vos journées en tant que Coordinateur (trice) de services?


Acheminer le trafic quotidien de l'équipe de service et trier en conséquence: Billets de service, appels téléphoniques, courriels
Être sur appel le soir et fin de semaine pour les appels urgents approximativement 1 semaine par mois
Gérer les horaires des techniciens de service internes
Gérer le calendrier des sous-traitants au besoin
Créer des devis de main-d'œuvre
Créer des factures de main-d'œuvre
Créer des ordres de service

Traitez avec des clients partout en Amérique du Nord


Avez-vous ce qu'il faut pour être un(e) excellent(e) répartiteur(trice) de services chez Smardt?

Bonne attitude / énergie

Compétences sociales
Résilience sous stress
Capacité à effectuer plusieurs tâches à la fois
Fortes compétences organisationnelles
Esprit d'équipe
Maîtrise de l'anglais et du français (écrit et parlé)
Expérience en répartition ou en triage (un atout)
Maîtrise d'Office365 (un atout)
Maîtrise de Microsoft Navision (NAV) (un atout)
Maîtrise de l'espagnol (un atout)



________________________

Are you a bilingual professional looking for a new challenge? Do enjoy providing great service to customers?


We are looking to hire a Service Coordinator to join our dynamic Service team. As our Dispatcher, you will be the first point of contact for customers and subcontractors. This is a fast-paced environment, so we are looking for someone who gets energized by working under pressure.


What will your days look like?


Route daily Service team traffic and triage accordingly, including:
+ Service tickets + Phone calls + Emails
Being on-call to answer urgent Service calls approximately 1 week per month
Manage schedules of internal Service technicians
Manage schedule of subcontractors as required
Create labor quotes
Create labor invoices
Create Service Orders
Deal with customers throughout North America


Do you have what it takes to be a great Service Dispatcher at Smardt?


Great attitude/energy
People skills
Resilience under stress
Ability to multitask
Inherent organizational skills
Team player
Fluent in English and French (written and spoken)
Dispatching or triage experience (an asset)
Office365 proficiency (an asset)
Microsoft Navision (NAV) proficiency (an asset)
Proficiency in Spanish (an asset)

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